If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.
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Job Summary:
As the Leader of IT Infrastructure & Security, you will be at the forefront of managing and securing our organization’s technical infrastructure backbone. This role encompasses IT networking, cybersecurity, user support and vendor management leadership. Key responsibilities include:
Responsibilities:
1. Strategic Responsibilities:
-Direct the maintenance, configuration, and reliable operation of computer systems, network servers, storage arrays, VMware virtualization technologies, cloud-based services, etc.; this includes managing patching and versioning automation and compliance.
-Create and test strategies for IT technical risk mitigation, contingency planning, fault tolerance, and disaster recovery & business continuity strategies & procedures.
-Responsible for capacity planning, storage planning, and IT infrastructure performance and resiliency.
-Establish, monitor, and report Service Level Targets and Key Performance Indicators.
-Maintain knowledge of new architectures, technologies, and service management practices.
-Work with the CIO to provide direction on what emerging IT technologies and methods should be introduced, integrated, and assimilated within Famous’s environment; as well as assess what’s working, not working, and the best strategy to support the business’s users and future organizational growth.
2. Network and User Support Leadership:
-Lead and guide the network and helpdesk support team, ensuring smooth operations and first-class end user support and overall uptime.
-Define, create and test acceptance criteria for IP networks.
-Oversee project execution and network performance and resiliency within our sites and portfolio.
-Manage monitoring, alerts and dashboarding for servers, networks, and critical IT systems.
-Create and manage critical IT business documentation (e.g., disaster recovery, business continuity, etc.).
-Delegate and/or resolve Level 2 helpdesk issues as needed.
3. Cybersecurity Coordination:
-Create cybersecurity strategies and direct compliance with secure policies and standards.
-Serve as the bridge between our infrastructure and support teams with our cybersecurity partners.
-Collaborate as the internal security leader and point person on security initiatives, risk management/assessments, and incident remediation/response.
-Monitor and administer internal network and email threat defense tools (e.g., MS Defender, Abnormal, KnowBe4, Frontier scanning, etc.)
-Other cyber security leadership & strategic leadership as needed.
4. IT Vendor Management:
-Manage IT infrastructure vendor relationships and compliance.
-Negotiate contracts, RFQs, SLAs, and access agreements.
-Optimize infrastructure spending while maintaining service quality.
-Manage licensing audits and compliance.
Skills & Experience:
-A proven track record of developing and implementing IT strategies and plans.
-Advanced experience with Microsoft 365, Azure, AWS, LAN/WAN protocols, and Kubernetes.
-System administration and certifications in Microsoft, IT leadership & cybersecurity.
-Strong knowledge of systems, hardware, and networking software and protocols
-Experience with VMware, hypervisor servers, storage arrays, wireless access points, and standard data center networking equipment.
-Proficient in Microsoft Active Directory, Group Policy, Intune, DNS, and related applications.
Qualifications:
-Education: Bachelor’s or master’s degree in computer science, engineering, or related fields.
-Certifications: Relevant certifications such as ITIL, MCSE, PMP, CCNA, AWS, CISSP, CISM, etc.
Top Skills
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
