The IT MSP Client Success Assistant supports daily operations and client communication within an MSP environment, handling ticket management, scheduling, and administrative tasks while maintaining client satisfaction and documentation.
Summary Generated by Built In
IT FUNDAMENTAL KNOWLEDGE IS A MUST- ON SITE POSITION CORAL MALL SDE- C1 ENGLISH LEVEL REQUIERED
We are seeking a proactive and customer-focused IT MSP Client Support Assistant to support daily operations, client communication, executive coordination, and technical service delivery within our Managed Service Provider (MSP) environment.
This role is ideal for someone with strong organizational skills, a service-oriented mindset, and foundational IT knowledge who enjoys working in a fast-paced technology support environment. The position combines IT support coordination with administrative and executive assistant responsibilities to help ensure operational efficiency across the organization.
The IT MSP Client Support Assistant will help maintain smooth communication between clients, leadership, and technical teams while assisting with ticket management, scheduling, documentation, reporting, and administrative coordination.
Requirements
• Assist with managing and monitoring client support tickets through the help desk system
• Coordinate communication between clients and technical support teams
• Schedule service calls, meetings, onboarding sessions, and follow-ups
• Maintain accurate documentation of client interactions, service requests, and resolutions
• Support onboarding and offboarding processes for client users
• Assist with tracking SLA compliance and ticket response times
• Escalate urgent issues to the appropriate technical resources
• Help maintain internal operational documentation and client records
• Provide basic troubleshooting support and administrative IT assistance when needed
• Follow up with clients to ensure satisfaction and resolution completion
• Support overall MSP operations and service delivery initiatives
Administrative & Executive Support Responsibilities
• Manage calendars, appointments, and meeting coordination for leadership
• Assist with preparing reports, presentations, and internal documentation
• Coordinate travel arrangements, scheduling, and logistics when needed
• Support email management and professional client communication
• Assist with invoice follow-ups, vendor coordination, and administrative tracking
• Maintain organized digital records and operational files
• Help coordinate internal projects and cross-department communication
• Support leadership with administrative tasks and operational priorities
• Prepare meeting notes, action items, and follow-up communications
Qualifications
• Previous experience in customer service, administrative support, executive assistance, help desk, or IT support preferred
• Basic understanding of IT environments, Microsoft 365, networking, or technical support concepts is a plus
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and in a team-oriented environment
• Experience using ticketing systems, CRM platforms, or project management tools is preferred
• Proficiency in Microsoft Office Suite and Google Workspace
• Strong attention to detail, discretion, and follow-through
Preferred Skills
• Experience working in an MSP environment
• Familiarity with remote support tools
• Basic understanding of Active Directory, hardware setup, or cloud platforms
• Strong customer service and client relationship management skills
• Ability to prioritize tasks in a fast-paced environment
• Professional and polished communication style
What We Offer
• Professional growth opportunities within the IT and MSP industry
• Collaborative and supportive work environment
• Exposure to multiple technologies and client environments
• Ongoing learning and development opportunities
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