The IT Market Innovation & Market Liaison serves as IT's primary embedded partner with the COO and other key Market leaders, acting as the continuous feedback loop between business operations, market leadership, regulators, and IT delivery teams. They work independently with market partners and Product Owners, identifying opportunities, friction points, regulatory constraints, and innovation ideas, then translating them into actionable, prioritized technology solutions, including rapid AI-enabled capabilities. This role operates as the translation and acceleration layer capturing demand, surfacing insights, validating feasibility, and enabling speed, while ensuring alignment with IT strategy, architecture, security, and regulatory obligations. They are critical for enabling fast-to-market experimentation, especially in AI, analytics, automation, and digital workflows, without breaking compliance or core systems.
Essential Functions:
- Work with Product Owners to refine and prioritize backlog items for maximum business impact.
- Proactively identify opportunities to improve outcomes, efficiency, member/provider experience, and compliance through technology.
- Capture and shape ideas for fast, iterative solutions, including AI-driven use cases (e.g., automation, insights, copilots, decision support).
- Act as the first filter for business demand, distinguishing quick wins, pilots, and experiments from larger strategic initiatives.
- Validate business value, urgency, and operational impact before escalating for prioritization.
- Help translate business needs into clear, lightweight requirements, user stories, and problem statements for IT teams.
- Help translate technical constraints, architectural considerations, and delivery tradeoffs into plain-language guidance for business leaders.
- Facilitate solution discussions that balance speed, risk, regulatory compliance, and scalability.
- Partner with Application Development and Product teams to shape solutions that are both innovative and compliant.
- Support the IT Market Director in roadmap refinement by grounding strategy in real operational insight.
- Identify and champion AI and automation opportunities that can be delivered rapidly using approved platforms, tools, and patterns.
- Work with IT teams to pilot and validate AI use cases while ensuring governance, data privacy, and ethical guidelines are followed.
- Help business teams understand what AI can, and cannot, do, setting realistic expectations and success criteria.
- Support interactions with state regulators, auditors, and oversight bodies by aligning business requests with IT and compliance realities.
- Assist in preparing and clarifying system-related responses, data requests, and corrective action plans.
- Ensure regulatory requirements discovered in the market are clearly communicated back to IT and reflected in designs and changes.
- Track regulatory-related technology issues through resolution, ensuring follow-through and visibility.
- Monitor technology issues impacting business operations; ensure proper triage, communication, and escalation.
- Provide structured updates to business leaders on progress, risks, and decisions.
- Ensure that commitments made by IT or the business are clearly documented and tracked to closure.
- Coordinate with vendors to ensure solutions align with business needs, IT standards, and regulatory expectations.
- Facilitate communication across teams during pilots, enhancements, audits, and releases.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Information Technology or related field required
- Equivalent years of relevant work experience may be accepted in lieu of required education
- Ten (10) years of experience in a hybrid role spanning Business Analysis, Systems Analysis, IT Liaison, Product, and/or Regulatory Operations required
- Strong understanding of enterprise systems, data flows, and technology-enabled business processes
- Ability to translate between business, technical, and regulatory stakeholders
- Ability to work independently, take initiative and drive progress
- Experience working in regulated environments (healthcare, insurance, financial services, or government programs)
- Ability to manage ambiguity, competing priorities, and organizational dynamics while demonstrating resilience and professionalism throughout
- Healthcare payer experience (Medicaid, Medicare, Marketplace, DSNP, or state-specific programs)
- Exposure to AI, automation, analytics, or digital product delivery environments
- Familiarity with Agile, product-based delivery, or modern SDLC practices
- Understanding of APIs, integration patterns, claims/EDI systems, CRM/ERP platforms, or cloud technologies a plus
- Ability to support regulatory audits or direct interaction with state agencies
- None
- General office environment; may be required to sit or stand for extended periods of time
- May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
- Ability to travel as required by the needs of the department.
Compensation Range:
$113,000.00 - $197,700.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
CareSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CareSource and has not been reviewed or approved by CareSource.
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Strong & Reliable Incentives — Bonuses are regularly available and serve as a meaningful part of total compensation. Annual performance-based awards are considered a strong component.
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Leave & Time Off Breadth — PTO starts around four weeks and increases with tenure, complemented by paid holidays and a floating day. Volunteer time expands the available leave options.
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Affordable Benefits — Health plan options are considered affordable, supported by wellness incentives that can reduce premiums. Coverage breadth includes medical, dental, vision, and cost‑lowering programs.
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What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits. CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve. CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Si usted o alguien a quien ayuda tienen preguntas sobre CareSource, tiene derecho a recibir esta información y ayuda en su propio idioma sin costo. Para hablar con un intérprete, Por favor, llame al número de Servicios para Afiliados que figura en su tarjeta de identificación. 如果您或者您在帮助的人对 CareSource 存有疑问，您有权 免费获得以您的语言提供的帮助和信息。 如果您需要与一 位翻译交谈，请拨打您的会员 ID 卡上的会员服务电话号码
