The Role
Serve as the primary liaison between business stakeholders and MSPs to manage vendor relationships, SLAs, and HIPAA-compliant IT inventory. Translate clinical workflows into technical specifications, prioritize and dispatch service tickets, assist with myEvolv and OpenDental support, coordinate IT projects and site builds, ensure incident response for PHI, document processes, and provide on-call support with occasional travel (≈25%).
Summary Generated by Built In
OneTogether Solutions (OTS) is a majority Native-owned and operated healthcare partner for Tribal nations. We develop, manage, and operate opioid-treatment clinics and wraparound health care services to deliver clinical excellence and help save lives. Our vision is to develop and manage the highest-quality opioid treatment programs in the country. In joining OTS, you will become a part of a team that strives to treat each patient with compassion and dignity.
Your efforts will directly impact the future of Tribal health care, so a passion for health care equity and a willingness to learn from Tribal partners is essential.
Our clinics offer state-of-the-art outpatient treatment for adults with opioid use disorder. We have created an innovative model of highly individualized, compassionate care, and we advance science in the field of opioid use disorder.
At OTS clinics, employees are valued agents for change in the opioid crisis. We are building a team of kind and dedicated individuals who are ready to make a difference. We want to work with people who love to learn and who value connection, positivity, and being part of an amazing team.
The Information Technology Coordinator serves as the primary liaison between business stakeholders and Managed Service Providers (MSPs), ensuring seamless communication, efficient service delivery, and alignment of technology solutions with organizational goals. This role requires strong organizational skills, technical understanding, and the ability to manage vendor relationships while supporting internal teams. This role bridges clinical and administrative needs with technical solutions, supporting patient care through reliable technology systems.
Washington/California preferred but open to all states.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in IT coordination or vendor management.
- Strong understanding of IT infrastructure, networking, and cloud services.
- Excellent communication and negotiation skills.
- Ability to manage multiple priorities and projects simultaneously.
- Valid driver’s license, auto insurance, and reliable transportation.
- Must be able to pass state and national criminal background checks.
Key Responsibilities - Vendor Management
- Maintain relationships with MSPs and other technology vendors.
- Ensure service level agreements (SLAs) are met and escalate issues as needed.
- Manage the inventory of HIPAA-compliance IT equipment and software through approved vendors.
- Provide quality customer service to both OTS staff and clinic staff when required.
- Ensure MSPs follow proper incident response protocols for Protected Health Information.
Business & Clinical Liaison
- Act as the primary point of contact between business units and MSPs including but not limited to: Telephony and Ruby Answering Service.
- Translate healthcare workflows and other business requirements into technical specifications for MSP execution.
- Provide regular updates on IT projects impacting patient care or compliance.
Service Delivery Coordination
- Review, prioritize, and dispatch service tickets to appropriate technology providers.
- Track ticket progress and ensure timely resolution.
- Dispatch tickets to appropriate MSP resources and monitor resolution.
- Audit closed tickets for completeness and compliance with billing standards.
Project Support
- Assist the Director of Health Information Systems and the EHR Manager in coordinating system workflows and troubleshooting myEvolv, OpenDental, and integrated peripherals.
- Assist in planning and coordinating IT projects, site expansions, and new clinic builds with development functions and MSPs.
- Track milestones and ensure deliverables align with business expectations.
- Assist with development functions during site expansions or new site builds.
- Document processes and maintain accurate records of vendor interactions.
- Perform other such duties as assigned within the scope of the position and program description, as well as those reflective of your experience, education, and ability.
Additional Scope
- This position will be expected to operate with minimal to moderate oversight during normal daily tasks.
- Problem/task resolution will include a mix of short-term and long-term timeframes, and you will need to allocate time and resources accordingly.
Hours/Schedule/Travel
- Estimated Weekly Hours to Complete - 40-45 hours
- After-Hours/Weekend - As Needed/Required
- Holiday - As Needed/Required
- On-Call - Required
- Travel
- 25% Required and As Needed
This is an estimate of the typical working hours for this position and may vary depending on the workload and business needs. Salaried employees are expected to work the hours necessary to fulfill their responsibilities and are not compensated for specific hours worked, but rather for the overall value of their contribution.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands on keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone.
While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action.
Why Work for Us?
We are a team with each person vital to our mission. Our team members are forward-thinking and passionate about creating change. We foster a culture of autonomy and ownership made possible by the trustworthiness and honesty of our team members. In a field that can sometimes leave staff feeling numb or powerless, we support active teamwork by responding with engagement, participation, and empathy. We treat patients with respect. And we believe that being curious and positive makes a difference.
OTS offers Tribes the ability to address the public health emergency of the opioid epidemic within their Tribal nations and in their surrounding communities. Our clinics offer cutting-edge medical treatment, compassionate care, and culturally responsive services. The OTS model applies an individualized approach to patients that is sensitive to beliefs, medical problems, spirituality, and social situation. Our purpose is to inspire hope and save lives–healing individuals, families, and communities along the way.
Please visit www.ots.health for more information.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field
- 2+ years of experience in IT coordination or vendor management
- Strong understanding of IT infrastructure, networking, and cloud services
- Excellent communication and negotiation skills
- Ability to manage multiple priorities and projects simultaneously
- Valid driver's license, auto insurance, and reliable transportation
- Must be able to pass state and national criminal background checks
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The Company
What We Do
OneTogether Solutions (OTS) is a majority Native-owned and operated healthcare partner for Tribal nations. They develop, manage, and operate opioid-treatment clinics and wraparound healthcare services to deliver clinical excellence and help save lives, focusing on healthcare sovereignty and providing high-quality, culturally integrated care to patients through an innovative model of individualized, compassionate care.
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