IT Manager

Strategy & Governance

•       Develop and maintain a 3-year Saudi IT road-map aligned to group objectives and local business needs.

•       Establish and enforce policies, standards, and KPIs in line with ITIL 4, COBIT, ISO 27001, NCA regulations, and KSA PDPL.

•       Prepare and manage annual OPEX/CAPEX budgets; implement FinOps practices to optimise cloud and SaaS spend.

Programme / Project Leadership

•       Lead the full life-cycle of ICT, digital-workplace, and venue-tech projects using PMP/PRINCE2 methodology.

•       Oversee schedules, risks, quality gates, and stakeholder reporting; achieve ≥ 90 % on-time, on-budget delivery

•       Direct EpicXP deployments, upgrades, and integrations.

Enterprise & Business Applications

•       Act as local product owner for ERP (Finance, SCM, HR), CRM (ticketing, fan-engagement), and Epic XP modules.

•       Convert business requirements into functional designs, lead configuration, testing, data migration, release & change management.

•       Manage software-asset and license compliance.

Infrastructure & Cloud Platforms

•       Design, implement, and operate resilient networks (LAN, Wi-Fi 6E, SD-WAN) and secure Azure environments.

•       Maintain Tier-1/2 data-centre, edge, and DR/BCP capabilities with ≥ 99.9 % availability.

Cybersecurity & Risk

•       Embed Zero-Trust architecture, SOC operations, and vulnerability management; coordinate red-team / pen-tests.

•       Own incident-response playbooks and ensure zero critical audit findings.

•       Oversee OT/IoT security for venue systems, broadcast/AV, BMS, and scoring.

Service Delivery & Operations

•       Operate an ITIL-aligned service desk (incidents, service requests, problem, change, release).

•       Deliver modern workplace services (M365, Teams, Intune, endpoint analytics)

•       Track asset lifecycle, refresh programmes, and e-waste compliance.

Data, Analytics & AI Enablement

•       Partner with regional Data teams to deliver BI dashboards and predictive analytics.

•       Support AI/ML pilots (dynamic pricing, chatbots, demand forecasting) and transition successful PoCs to production.

Innovation & Emerging Tech

•       Scout global venue-tech, AR/VR, digital-twin, smart-parking, and contactless-payment trends; run two pilots per year.

•       Promote sustainability by integrating energy-efficient hardware and green-IT initiatives.

Vendor & Commercial Management

•       Draft technical scopes, evaluation matrices, and commercials for RFPs; negotiate contracts and govern SLAs.

•       Cultivate strategic partnerships with telcos, hyperscalers, and specialist venue-tech providers.

Stakeholder & Change Management

•       Act as trusted advisor to the Management, Venue & Event Ops, Commercial, Finance, and Legal.

• Education Bachelor’s in IT, Computer Engineering, or related field (Master’s / MBA preferred).
  
• Experience 8-12 years in enterprise IT; minimum 3 years in a leadership capacity delivering ERP/CRM, infrastructure, and live-event technology within GCC markets.
  
• Certifications (Required) PMP or PRINCE2 Practitioner · ITIL 4 Managing Professional · One cloud credential (Azure Administrator / Architect or AWS Solutions Architect) · One cybersecurity credential (CISSP, CISM, or ISO 27001 Lead Auditor).
  
• Certifications (Advantageous) TOGAF · CCNP/CCIE · FinOps Practitioner · SRE Foundations.
  
• Language Skills Fluent English; professional Arabic highly preferred.
  
• Nationality Open (Saudi nationals encouraged in support of Saudisation targets).