MetCap Living Management Inc. is one of the largest private third-party property managers specializing in multi-residential property management. We are a growth-orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.
MetCap Living Management Inc. has an opening for an IT Manager at our Downtown Toronto office.
Reporting to the Senior IT Director, the IT Manager is a senior, hands-on technology leader responsible for both strategic IT direction and day-to-day technical operations. This role oversees company-wide systems, infrastructure, cybersecurity, and end-user technology while remaining directly involved in system configuration, troubleshooting, and implementation, including phone systems, accounting platforms, and corporate mobile devices. The IT Manager ensures technology effectively supports MetCap’s residential property management operations across multiple regions.
Key Responsibilities
Strategic & Leadership Responsibilities
- Develop and execute IT strategy aligned with business objectives and operational needs.
- Lead, mentor, and support IT staff while remaining directly involved in technical work.
- Act as a senior technical escalation point for complex or high-impact issues.
- Collaborate with executive leadership and department heads to align technology with operational priorities.
- Design, configure, maintain, and troubleshoot:
- Network infrastructure
- Cloud services (Microsoft 365, backups, identity management)
- Perform system upgrades, patches, migrations, and performance optimization.
- Maintain business-critical applications including property management, finance, Customer Service, HR, and communication systems.
- Administer and support corporate phone systems, including:
- VoIP platforms
- Office phones
- Call routing, extensions, voicemail, and call queues for customer service
- Configure and manage mobile/cellular devices:
- Corporate smartphones
- Mobile device management (MDM)
- Carrier contracts, provisioning, and usage optimization
- Troubleshoot phone and mobile issues for head office and property locations.
- Coordinate system rollouts, upgrades, and office or property deployments.
- Manage vendor relationships with telecom and mobile service providers.
- Provide advanced hands-on support for desktops, laptops, printers, and peripherals.
- Oversee service desk operations and personally handle escalations when required.
- Establish and enforce IT policies, standards, and documentation.
- Support onboarding/offboarding processes including device setup and access controls.
- Implement and maintain cybersecurity controls, endpoint protection, and monitoring.
- Lead incident response and remediation for security events.
- Ensure compliance with privacy and data protection standards.
- Lead and actively participate in IT projects such as:
- Phone system upgrades
- New property deployments
- Software implementations and integrations
- Coordinate timelines, vendors, budgets, and internal stakeholders.
- Perform system testing, validation, and post-implementation support.
- Develop and manage the IT budget with hands-on cost control.
- Negotiate contracts with software, hardware, telecom, and cloud vendors.
- Track licenses, subscriptions, and asset inventories.
Salary Range: $90,000 – $100,000 per year.
We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process. This is a new open role.
MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us.
Skills Required
- Develop and execute IT strategy aligned with business objectives
- Lead, mentor, and support IT staff and act as senior technical escalation point
- Design, configure, maintain, and troubleshoot network infrastructure
- Manage cloud services including Microsoft 365, backups, and identity management
- Maintain business-critical applications (property management, finance, HR, customer service)
- Administer corporate phone and VoIP systems including call routing, voicemail, and queues
- Configure and manage corporate mobile devices and MDM, including carrier provisioning
- Provide advanced end-user support for desktops, laptops, printers, and peripherals
- Oversee service desk operations and handle escalations
- Implement and maintain cybersecurity controls, endpoint protection, and incident response
- Lead IT projects: system upgrades, deployments, software implementations and integrations
- Develop and manage IT budget, negotiate contracts, and manage vendor relationships
- Establish and enforce IT policies, standards, documentation, and onboarding/offboarding processes
What We Do
MetCap Living Management Inc. is a large private third-party property management firm specializing in multi-residential housing. With over 38 years of experience, they manage a significant portfolio of apartment communities across Canada. Their mission is to provide great living experiences in friendly neighborhoods, focusing on professional management, maintenance, and customer service for a diverse resident profile including families, students, and seniors.
