IT Manager

The IT Manager is responsible for managing all aspects of IT operations, processes, and service quality for Bush Business Enterprises and related companies. This includes managing, leading and training internal staff and managing external vendor relationships, internal infrastructure, information security, communications technology and asset management. Due to the size and culture of the organization, this is a hands-on level position.

The essential functions include, but are not limited to the following:          

• Provide management and support for technology systems, devices and services, managing the day-to-day operations of the Information Technology Department
• Troubleshoot, diagnose and resolve technology issues, including hardware, software and system issues as well as information security concerns
• Implement and supervise implementation of systems, devices and services 
• Guide IT decisions by establishing, monitoring and enforcing policies and procedures
• Communicate and collaborate with Executive Management to establish IT strategy, goals and priorities as well as to define expected outcomes, identify issues and resolve through corrective action
• Identify new technologies and determine applicability to the organization’s long-term needs and goals and make recommendations for adding or consolidating technologies accordingly
• Responsible for the ordering, acquisition, inventorying, licensing and disposition of hardware and software
• Develop, review and certify all back-up and disaster recovery procedures and plans

• Bachelor's degree in computer science
• Five (5) years of experience supervising processes and staff
• Experience troubleshooting systems
• Skilled in database programming and software installation
• Excellent written and oral communication skills
• Familiar with a range of software and hardware (Microsoft Active Directory, Hyper-V, System Center Virtual Machine Manager, M365, Entra ID, Intune)

• Work is primarily performed in an office environment with occasional travel to other company locations or vendor sites.
• May require occasional lifting of IT equipment such as servers or computers (up to 25 pounds).
• Ability to work extended hours as necessary to address critical IT issues or project deadlines.
• May require travel to other locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

• Bachelor's degree in computer science
• Five (5) years of experience supervising processes and staff
• Experience troubleshooting systems
• Skilled in database programming and software installation
• Excellent written and oral communication skills
• Familiar with a range of software and hardware