IT Support Specialist

We are seeking a Medior IT Support Specialist who will play a key role in supporting daily IT operations and ensuring a reliable and secure IT environment. The role involves hands-on administration, user support, and contributing to the efficient operation of modern workplace technologies.

The ideal candidate has solid technical experience, a proactive mindset, and is comfortable working both independently and as part of a team. You will be involved in troubleshooting complex issues, supporting cloud and on-prem environments, and contributing to process improvements, while ensuring adherence to IT security and data protection best practices.

Responsibilities

• Administration and management of Microsoft 365 environments, including Entra ID (Azure AD) and related admin portals
• Hands-on experience with Microsoft Intune for device and policy management
• Strong knowledge of Active Directory (on-premises and hybrid environments)
• Monitoring and security management using Microsoft Sentinel and Microsoft Defender
• Management of Apple Business Manager and integration with enterprise environments
• Scripting and automation using PowerShell
• Administration of Windows Server environments and infrastructure
• Virtualization management using Hyper-V
• Implementation and maintenance of device compliance and configuration policies
• Management of Azure resources, including deployment, configuration, and optimization
• Oversight of Microsoft licensing structures and optimization of license usage

Requirements

• 3–5 years of experience in IT support or systems administration
• Strong hands-on experience with Microsoft 365 environments (Exchange Online, Teams, SharePoint), including troubleshooting and administration
• Solid, practical knowledge of Entra ID (Azure Active Directory), including user lifecycle, access control, and conditional access policies
• Proven experience with Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment
• Strong understanding of Active Directory in both on-premises and hybrid environments, including synchronization (Azure AD Connect)
• Confident experience supporting and troubleshooting Windows client and Windows Server environments
• Hands-on experience with Microsoft Defender and Microsoft Sentinel for monitoring, alert handling, and basic incident response
• Ability to independently investigate, analyze, and escalate security incidents when required
• Good understanding of IT security best practices and enterprise security principles
• Experience managing the full lifecycle of end-user devices (provisioning, maintenance, decommissioning)
• Practical experience with Apple Business Manager and integration with MDM solutions is an advantage
• Working knowledge of virtualization technologies, particularly Hyper-V
• Experience with Microsoft Azure resource management, including deployment, configuration, and basic optimization of services
• Ability to support and troubleshoot cloud-based infrastructure components
• Solid PowerShell scripting skills, with experience automating administrative and operational tasks
• Ability to improve efficiency through scripting and process automation
• Good understanding of Microsoft licensing models, with the ability to review and optimize license usage
• Strong problem-solving skills with the ability to handle more complex technical issues independently
• Effective communication skills with both technical and non-technical stakeholders
• Customer-focused mindset with a proactive approach to issue resolution
• Ability to work independently, prioritize tasks, and manage multiple requests in a dynamic environment

Advantages

• Certifications such as ITIL, CISSP, CISM, or similar
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)