Location Overview
Join our team in Amanyara. Basking on the secluded shores of an 18,000-acre nature reserve, Amanyara’s lush tropical pavilions and villas overlook half a mile of white sand beaches and the turquoise waters of Providenciales' North West Point Marine National Park. A retreat for all ages, the resort offers restorative wellness retreats and endless possibilities for discovery above and below the waves.
Responsibilities
Plans, operates and controls the IS Department. Prepares, implements and maintains Policies & Procedures (SOP) for the IS Department and for the users. Manages Disaster Recovery process.
Responds courteously and efficiently to queries and problems from guests and system users, provides and organizes daily support to the guests and users.
Manages PBX, POS and PMS software, and assures continuous connection with GDS and VPN with Head Office.
Manages LAN and Wireless network on the resort, and the resort email.
Monitors broadband usage and implements change, where necessary.
Prepares and implement preventive maintenance for all IT hardware and software.
Administrates servers and ensures regular (daily) backups are taken.
Maintains inventory, and monitors validity of hardware and software licenses and warranties and related maintenance and support contracts. Initiates renewal of contracts and leasing for systems and servers.
Recommends developments, upgrades and updates for software, hardware and new technologies.
Supervises the proper performance of system and computer equipment, troubleshoots hardware and software problems. Maintains a system error / progress logbook and deals with reported problems.
Establishes, manages and leads in the projects, technical strategies, costs, budgets and staff support requirements with new IT initiatives. Plan, assign and take the report from the IT team and suppliers.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Requirements
Bachelor's degree in Information Technology, Computer Science, or related field.
A minimum of 5+ years experience in a similar role working in a luxury resort
Proven experience in IT support or administration.
Strong technical knowledge of computer hardware, software, and networks.
Excellent problem-solving and troubleshooting skills.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Service Charge.
Private Medical Insurance.
Vacation: 18 days.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
What We Do
t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
