IT Manager

                                                                      IT MANAGER
This is a fully onsite position located in Conway, Arkansas
Relocation will not be provided for this role, and candidates must currently reside in this area
PURPOSE: 
IT Manager is the onsite resource for leading a team to provide onsite technical support in a health system, including clinics and other facilities associated with our organization.  The IT Manager helps plan, direct and coordinate technical support in the best interest of the organization’s operations. This position is responsible for continual service improvement related to process efficiency, workforce productivity, and identifying long-term cost saving strategies to the organization.
RESPONSIBILITIES:

• Manage an onsite team of IT Operations Specialists for the effective operational execution of Incident Management and Request Fulfillment 7a-5p M-F 
• Participate in Major Incident Management and Problem Management 
• Work with Information Security to ensure compliance with policies, procedures, best practices, and ensure data integrity and protection 
• Collaborate with client leaders and users to assess, execute, and communicate technology resolutions and strategies 
• Monitor team performance and provide regular feedback and coaching 
• Manage after-hours on call coverage  
• Ensure process and procedural documentation is created and maintained 
• Participate in and engage with the Information Systems leadership team 
• Provide effective written and verbal communication to leadership and stakeholders 
• Vendor Management  
• Ensure team has Subject Matter Expertise in tools/platforms for Endpoint Management, Mobile Device Management, SSO/SAML, M365, Access Management, and Administration of ticketing system platform 
• Requirements gathering/definition for projects - understand business requirements and then develop technical requirements 
• Asset/Inventory management for desktop equipment, software, licenses 
• Drive continuous improvement in all areas of Technical Operations 
• Other responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION, AND EXPERIENC

• 3+ years of experience in leading a Service Desk or Technical Operations team
• Strong written and verbal communication skills
• Strong organizational skills
• Strong analytical and problem-solving skills

PREFERRED SKILLS, EDUCATION, AND EXPERIENCE

• Degree in Computer Science or Information Technology 

Starting Compensation: $70,000/year
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
 
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: 

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s).