Senior IT Analyst

Posh is looking for a proactive and service-oriented Senior IT Analyst. You’ll be the primary point of contact for IT support across the company, managing our systems, devices, and tooling to ensure a secure and seamless employee experience. This role will work closely with the People and Security teams to manage onboarding/offboarding, endpoint management, and system administration.

You’ll thrive in this role if you’re resourceful, empathetic, and able to bring structure to a dynamic environment—always keeping our end users’ experience top of mind.

• Serve as the primary point of contact for IT troubleshooting and support for all employees.

• Manage the company’s MDM platform (Jamf suite) while ensuring configuration stays current with new feature releases and resolve issues as they arise.

• Maintain and track the company’s endpoint asset inventory to ensure accuracy and accountability.

• Partner with HR and Security to support onboarding and offboarding activities.

• Administer and maintain Google Workspace environments.

• Collaborate with the Security team on endpoint monitoring, alerting, and remediation.

• Identify opportunities to automate and streamline IT processes and systems.

• A self-starter who takes ownership and drives issues to resolution.

• Empathetic and service-oriented, treating employees as valued internal customers.

• Comfortable operating in a fast-paced, ambiguous environment.

• Skilled at proactively identifying and remediating issues before they impact the business.

• Adept at spotting areas for improvement and making thoughtful recommendations.

• Experience working in or with a Security Operations Center (SOC).

• Prior security or incident response experience.

• Familiarity with Kandji and/or Crowdstrike.

• Jamf suite (MDM configuration and management)

• Endpoint anti-virus tooling (e.g., Crowdstrike or similar)

• MacOS administration and troubleshooting

• Atlassian suite (management and configuration)

• Automation and shell scripting

At Posh, we’re revolutionizing the way financial institutions serve their communities. Through innovative AI solutions, we’re making customer support more accessible, fast, and enjoyable for callers and staff-members alike. Our AI assistants span digital (web, mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve. We believe that the most successful AI products must be a symbiotic relationship between humans and AI - both able to put their best foot forward. The bar is low, but the ceiling is high - come build with us.

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.