The Role
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional IT Manager to come and join our global business.
Reporting directly into the VP of Security, IT and Compliance, and working collaboratively with the Security and Compliance teams, you will be accountable for developing and executing IT strategy that enables our international workforce to do their jobs effectively through proactive infrastructure planning, preventive maintenance, and strategic technology initiatives, ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week, in London.
What you will be doing
- Develop and implement strategic IT roadmaps that anticipate business needs and prevent operational disruptions
- Lead the design and maintenance of our ISO27001 certified environment, driving continuous improvement and compliance excellence
- Design scalable onboarding and offboarding processes, ensuring security and efficiency at global scale
- Strategically plan and oversee global technology deployments, optimizing procurement and logistics
- Architect and maintain resilient network infrastructure with proactive monitoring and redundancy planning
- Lead security risk assessments and develop preventive measures to minimize security incidents
- Build and manage high-performing IT operations teams, fostering collaboration across security, compliance, and technical functions
- Develop strategic vendor relationships and negotiate contracts that support long-term business objectives
- Establish technology standards and governance frameworks across all global locations
- Implement predictive monitoring systems and automated processes to prevent IT issues before they impact users
- Create and maintain comprehensive IT documentation, procedures, and disaster recovery plans
- Manage IT budget planning and resource allocation to support business growth
This list is not exhaustive, and there may be other activities you are required to deliver.
What we are looking for
- 7+ years of experience in IT operations with 3+ years in management or team leadership roles
- Proven track record of strategic thinking and preventive IT management
- Experience with Google Workspace administration and Slack management at enterprise scale
- Experience leading IT in fast-growing technology companies
- Strong coding abilities and extensive use of AI tools for automation and strategic optimisation
- Deep understanding of information security frameworks, particularly ISO27001, with implementation experience
- Experience designing and managing enterprise device management programs globally
- Advanced knowledge of networking architecture, security design, and infrastructure planning
- Experience with security frameworks, risk assessment, and incident response leadership
- Proven ability to design and support remote and hybrid work environments at scale
- Strategic vendor management experience, including contract negotiation and relationship building
- Excellent leadership, communication, and stakeholder management abilities
- Experience managing budgets and resource planning
- Ability to work across multiple time zones and lead global operations
Added bonus
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of compliance frameworks beyond ISO27001
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen call - Video call with a member from the Talent Team - 30 - 60 minutes
- 1st stage - Technical Video call/In-person interview with our Head of Security & Compliance- Up to 45 minutes
- Tech stage - Technical Video call/In-person interview with our IT Engineer and Head of Security & Compliance - up to 1 hour
- Final stage - Video call/In person meet with our CTO - up to 1 hour
We aim to complete the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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The Company
What We Do
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per month. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam , Dubai and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
