Responsibilities
- Maintain, monitor, and manage the company’s IT infrastructure, including end-user devices, networks, SaaS services, and cloud environments.
- Manage and maintain on-site and remote AV Conference room equipment.
- Troubleshoot technical issues and provide timely resolutions to ensure high system availability and performance.
- Engage with external vendors for hardware, software, and services procurement.
- Manage vendor relationships to ensure quality service delivery and cost-effectiveness.
- Oversee contract renewals, maintenance agreements, and software licensing.
- Manage day-to-day IT operations, including backups, disaster recovery planning, and system monitoring.
- Support the company’s employees and resolve any IT issues they report.
- Manage the company’s SaaS tools, including managing users and permissions.
- Oversee hardware and software asset management, including tracking, shipping, and reprovisioning of assets.
- Establish and maintain IT policies, procedures, and best practices to improve operational efficiency.
- Serve as the primary point of contact for technical support requests and provide guidance on IT best practices.
- Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations.
- Assist with end-user training and support when necessary.
- Assist with end-user onboarding and offboarding.
Qualifications
- 1 year of experience in IT system administration, network management, or IT operations.
- Hands-on experience with Windows and macOS operating systems and networking.
- Hands-on experience with SaaS services including: Okta, Office 365, Google Workspace, Slack
- Knowledge of cybersecurity principles, including firewall configuration, encryption, and data protection.
- Strong problem-solving skills with the ability to work independently and manage multiple projects simultaneously.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
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What We Do
Television remains a vibrant cultural influence and an essential source of entertainment and information worldwide. Tremendous growth in content choices, and viewing platforms that allow us to watch anything, anytime, on any screen, has actually made it harder for viewers to discover and keep up with all the great programming available. It’s also more competitive for content providers to keep your attention, and for marketers to make strong, measurable connections with their target consumers.
Technology that improves the viewing experience, enables content discovery, and addresses audience fragmentation across screens will strengthen television’s business model and relevance to consumers. Data is at the center of any solution to make TV better.
Samba TV's technology is built into Smart TVs and easily maps to smart phones and tablets. By recognizing what's on screen, Samba TV learns what viewers like and using machine learning algorithms, enables discovery of shows and actors in a whole new way. Likewise, our data and measurement products are transforming the way stakeholders across the media landscape are thinking about their business. Given the dramatic growth in streaming services, connected devices, time-shifting, and multi-screen viewership, our data products solve real problems and create a meaningful competitive advantage for our clients.
