IT Manager

Position Summary:  

MacroHealth is seeking an IT Manager to join our team. This role is ideal for a hands-on professional who can effectively manage IT operations while also performing higher-level IT System Administration tasks. Reporting to the Director, IT & Security, the IT Manager will oversee critical IT functions, including Identity and Access management to most business software, IT onboarding/offboarding of staff, IT budget/actual finance management, vendor/contract management, helpdesk supervision, IT asset management, and security & compliance management. This role will manage two direct reports.

Key Relationships: IT, G&A, Product and Engineering, Activations, Customer Experience, Customer Support  

Key Accountabilities: 

People & Team Management: 

• Supervise and support IT staff of two Senior System Administrators, including performance reviews, coaching, and career development.
• Foster a team-oriented environment that encourages continuous learning and knowledge sharing.
• Manage workload distribution and task prioritization to ensure operational efficiency.
• Address and resolve team-related challenges and conflicts in a professional manner as needed. 

Technical & Administrative Leadership: 

• Administration of corporate software and cloud-based environments, primarily within Microsoft 365. 
• Work with the Product, Engineering & Activations Teams on our MIX Platform, and foundational infrastructure like MS Azure IaaS.
• Ensure compliance with HIPAA, SOC2, and other relevant security frameworks.
• Perform regular security audits, system monitoring, and escalation of security issues.
• Work with the Business Continuity and Disaster recovery (BCDR) team on annual tests.
• Implement and maintain patch management and vulnerability assessments for all corporate computers (Windows and Mac). 

End-User & Helpdesk Support: 

• Supervise and provide additional hands-on technical support for the IT Helpdesk function that provide support to all employees.
• Oversee technical onboarding/offboarding of employees and contractors.
• Manage identity and access control policies.
• Maintain and troubleshoot security solutions like firewalls, IPS/IDS, and endpoint protection. 

IT Budget & Vendor Management: 

• Assist in developing and managing the IT budget and actual spend tracking. 
• Audit and optimize software license usage.
• Maintain relationships with external vendors and service providers. 

IT Policy, Compliance & Security Management: 

• Develop, document, and enforce IT policies and procedures. 
• Ensure security controls align with industry standards (NIST, ISO27001, HITRUST, SOC2).
• Lead IT projects and ensure timely delivery of infrastructure and security initiatives. 

Required Education and Experience:  

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience and certifications).
• 1+ year of people management experience.
• 3+ years of hands-on IT Systems Administration experience with Microsoft 365 and Azure Cloud Environments including IAM.  
• Experience working in a regulated industry (healthcare preferred).
• Experience managing Helpdesk teams and systems (Jira Service Management preferred).
• Expertise in IT security frameworks (HIPAA, SOC2, NIST, ISO27001, HITRUST) and best practices.
• Experience managing cloud IaaS environments (Microsoft Azure(preferred), AWS, or GCP).
• Experience managing vendors, budgets and procurement.
• Experience managing Windows and/or Linux servers.
• Experience supporting end users in Mac and Windows environments. 

Preferred Skills:  

• IT certifications (Microsoft 365, Azure, or relevant security certifications) are a plus.
• Experience with scripting languages (PowerShell, Linux Shells) is an asset.
• Familiarity with GenAI tools (ChatGPT, MS Copilot, etc.) is an asset.

Location: Fully remote within the US 

Travel: Approximately 4-6 times a year in the US and Canada 

Core Competencies: 

One Team: 

Act as one team with fellow MacroMates and customers  

Value humility, low ego, and collaboration  

Maintain an All for One, One for All attitude

Deliver on Promises:  

Do the right thing  

Do what you say you will do  

Work with a sense of urgency and transparency

Macro Thinking:   

Challenge yourself and others to think boldly, bigger, and into the future 

Lead with a Growth Mindset 

Act as a thought leader for the healthcare industry

MacroHealth is an equal opportunity employer.