IT Manager

Job Description:

Description

We are looking for a highly customer focused, driven and dependable candidate to manage overall IT Operations at the Airbus India Training center (AITC) in Gurgaon. This position will functionally report to the Head of Digital Roof India Infrastructure & Workplace Services within Airbus India and organisationally to Head of Business & Operations in Airbus India Training Center. He/she will be responsible for all Digital aspects of the Airbus India Training Center

The candidate must have a proven record of delivering at least 80% of below key responsibilities in their previous roles. 

Key Responsibilities

• Ensure that Front Office team in AITC meet the desired SLA and other metrics

• Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs

• Stakeholder management and maintaining Business Relationship Management

• Work closely with cross functional teams to plan and execute IT Infrastructure projects

• Escalate issues and involve experts wherever required to resolve issues as quickly as possible

• Provide technology expertise and thought leadership with an emphasis on End User Experience.

• Driving Service Improvements for the IM Support team.

• Be accountable for effective utilization of End Users IT Infrastructure

• Refine and maintain policies, standards and technical processes.

• Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance

• Prepare weekly/monthly status reports and management presentations

• End to end responsible for site IT infrastructure Digital security,  incident reporting and security incident remediation management.  

• Manage cross functional and vendor relationships associated with areas of responsibility.

• Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for.

• Maintain the end user devices and common infrastructure by ensuring up to date asset inventory

• Annual Operational Plan (AOP) Management: keeping in mind the forecast and business needs.

• Manage infrastructure Obsolescence (e-Waste) for front office and back office assets.

• Responsible for yearly FAR (Fixed asset register) verification annually and as and when required by auditors.

• Support the following applications and technologies for Digital

  • Operating System: Windows Server management, Windows 10, iOS and Mac OS

  • Google Workspace application

  • Devices like laptop, tablet, Virtual Desktops, Smartphone and iPad

  • Secured Printing Solutions

  • Meeting Room Support & special event support

  • Server, Storage, Network & WAN Infrastructure- basic support

  • Microsoft Operating System: Windows 10, Mac and iOS

  • Security Endpoint Products and solutions (AV, EDR, Proxy, DLP, VPN)

  • Enterprise Cisco Networking: LAN, WAN, Cisco call manager, DNS and Wi-Fi Technologies

  • IT Infrastructure Monitoring

  • CCTV Monitoring & Access control -  IT Infra & Network Support 

• Supporting the following applications and technologies for Training Media

  • Cornerstone (E-learning); My TDS - Training Application

  • Briefing & Debriefing Facility support 

  • Flight training & Maintenance training Classroom support 

  • Supporting trainees, pilots during course & E-test 

  • Ensuring all guidelines are followed as per DGCA established process 

  • Ensuring zero non-compliance during audits 

• Supporting the following applications and technologies for Business Applications

  • Finance & Procurement Systems

  • HR Systems

  • Security Systems

  • Legal & Compliance Systems

Qualification

• Technical graduate with 10 to 12 years of strong experience in IT Infrastructure and Services

• ITIL Foundation Certified

• Preference will be given to candidates having a Project Management and/or Agile certification.

Essential skills

• Collaborative approach – ability to work well with others and communicating effectively

• Problem solving strengths – ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions.

• Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery.

• Good organizational and planning skills, with attention to detail

• Motivated, with a positive (can-do) and enthusiastic attitude

• Good documentation skills, including writing policies and procedures

• Must be flexible in approach to work content and responsibilities

• Must be a self-starter and able to work with a minimum of supervision

• Must be able to manage the tasks and time based on their priority.

• Demonstrates a high level of commitment to end user experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.