IT Manager

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 180+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We are seeking an experienced and proactive IT Manager to oversee our global IT operations, leading a distributed team of IT Officers and supporting our offices worldwide. Based in Melbourne, this role will be integral in ensuring efficient IT service delivery, managing our ICT systems, and overseeing smooth onboarding and technical support for all employees. The ideal candidate will have strong technical expertise, a commitment to exceptional service, and proven experience in managing global teams.

Please note this role is based in our South Melbourne office and offers the best of both worlds - flexibility and the chance to experience our vibrant office culture 3-4 days a week.

What You'll Do

• Global IT Operations Management:
  • Oversee daily IT operations across all company locations, ensuring high service standards.
  • Manage and lead a global team of IT Officers, fostering collaboration and professional development.
  • Develop, implement, and monitor IT policies, procedures, and best practices globally.
• Technical Support and Service Delivery:
  • Serve as an escalation point for IT Officers, addressing complex technical issues promptly.
  • Ensure high availability of IT services, including network, infrastructure, and applications, to support business continuity.
  • Lead initiatives to streamline and optimise IT support, reducing response times and improving user satisfaction.
• Onboarding and Offboarding:
  • Oversee the IT onboarding offboarding process for employees, ensuring access, equipment setup, and training are consistently delivered.
  • Manage offboarding processes, ensuring all IT-related tasks are completed in a timely and secure manner.
  • Collaborate with P&C and department heads to ensure seamless onboarding and offboarding experiences.
• Infrastructure and Systems Management:
  
  • Monitor and maintain hardware and software inventory, overseeing purchasing and asset management.
  • Implement and manage security protocols to protect company data and prevent unauthorised access.
• Strategic Planning and Project Management:
  • Develop and execute IT projects, including system upgrades, rollouts, and office expansions.
  • Work with stakeholders to align IT initiatives with business goals, providing recommendations for new technology solutions.
  • Ensure projects are delivered on time, within budget, and with minimal disruption to operations.

About You

• Minimum of 5 years of IT management experience, including experience managing global teams.
• Strong technical skills in network management, cloud services, and system administration.
• Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
• Demonstrated problem-solving abilities and the capacity to work well under pressure.
• Strong leadership qualities, with a focus on team empowerment and professional development.
• Detail-oriented with a commitment to continuous improvement and exceptional service.
• Adaptable, with the ability to manage multiple priorities and thrive in a fast-paced, global environment.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Chief Information Officer (CIO)
   You'll get to meet with the CIO to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Presentation
   You will have the opportunity to collaborate with our team on a challenge we present to you which will give you a taste of the type of exciting things you can get involved in at ROLLER! You will get to showcase your style of working.
5. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!