IT Manager

Key Responsibilities

• First point of contact for all computer related issues within the hotel.  
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. 
• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Follow Kempinski policies as they relate to the security and operation of the computer systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• Train and maintain back-up staff for each server-based application
• Ensure first level support backup is in place for all systems and network.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.  
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
• Implement all corporate IT related policies and procedures and carry out an annual self audit.
• Provide advice to better expedite access and to improve the use of information in the Hotel. 
• Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
• Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
• Responsible for communication with computer vendors and Kempinski Corporate IT Department.
• Responsible for timely preparation and submission of all IT budgets
• Responsible for the management and control of all IT budgets according to an agreed plan and budget.
• Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
• Select and recruit suitable employees for the department using prescribed set of policies and procedures
• Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
• Work within all pre-set budgetary limits.

Skills, Knowledge & Expertise

• Masters or Bachelor Degree in IT Administration, MIS
• Minimum of 10 years experience in IT and the hospitality industry
• Preferably, combination of a company area or regional position involved with Hotel systems configuration and administration and working knowledge in service industry operations, managerial and international experience.
• Opera PMS
• Opera S&C
• Opera Cloud
• Micros POS
• ORS/SFA/OCIS
• MS Office
• Windows AD
• LAN and WAN implementations
• Novell GroupWise
• Watchguard
• Guest Facing Technologies
• Telephony and Communication solutions
• Call Accounting
• Facilities and Guest Service solutions
• HSIA solutions
• Artificial Intelligence

About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.