Airobotics is looking for a hands-on IT Manager to lead the company’s day-to-day IT operations and manage a team of three IT professionals.
This is not a management-only position. The IT Manager will be expected to remain actively involved in troubleshooting, system administration, infrastructure projects, and the implementation of new technologies.
The role combines team leadership, technical execution, service management, and operational ownership. Working closely with the Director of IT & Cybersecurity, the IT Manager will improve the employee technology experience, increase the reliability of the company’s systems, and build scalable and well-documented IT operations.
The IT Manager will support the operational implementation of security requirements across endpoints, identities, infrastructure, and business systems.
Responsibilities- Manage, mentor, and develop a three-person team covering IT Helpdesk and System Administration.
- Take hands-on responsibility for complex technical issues, system administration, infrastructure changes, and IT projects.
- Manage the company’s daily IT operations and ensure reliable, professional support for employees.
- Define team responsibilities, priorities, escalation paths, service standards, and work procedures.
- Establish a structured service-management operation, including ticketing, prioritization, documentation, escalation, and performance reporting.
- Monitor open requests, recurring problems, response times, workload, and service quality.
- Manage employee onboarding, offboarding, account creation, access changes, equipment preparation, and software provisioning.
- Administer and improve Microsoft 365, Entra ID, Azure-related services, and other corporate systems.
- Manage company endpoints through MDM, including deployment, configuration, patching, encryption, compliance, and software distribution.
- Maintain and troubleshoot office networks, Wi-Fi, internet connectivity, meeting-room technology, and related infrastructure.
- Manage servers, backups, storage, cloud services, and business-continuity capabilities where applicable.
- Manage the complete IT asset lifecycle, including purchasing, inventory, assignment, maintenance, warranties, replacement, and secure disposal.
- Centralize IT purchasing and define approved hardware, software, and configuration standards.
- Manage software licenses, subscriptions, renewals, system ownership, vendors, and external service providers.
- Create and maintain IT procedures, system documentation, inventories, diagrams, and knowledge-base articles.
- Identify opportunities to automate repetitive processes and improve operational efficiency.
- Plan IT capacity, resources, projects, and technology requirements as the company grows.
- Work closely with R&D, Operations, HR, Finance, and other departments to understand and support their technology needs.
- Support the Director of IT & Cybersecurity with the operational implementation of security controls and policies.
- Ensure that IT operations follow company security requirements and promptly escalate suspected security events or risks.
- At least five years of hands-on experience in IT operations, system administration, infrastructure, or a similar technical role.
- At least two years in a management position.
- Previous experience managing or professionally leading a team consists of IT support and system administrator.
- Willingness and ability to remain hands-on while managing employees, projects, vendors, and operational priorities.
- Strong practical experience with Microsoft 365, Entra ID, Windows and macOS environments, endpoints, networks, and enterprise IT systems.
- Experience with MDM or UEM platforms, device deployment, patch management, encryption, and endpoint compliance.
- Good knowledge of identity and access management, SSO, MFA, permissions, user lifecycle processes, and access reviews.
- Strong knowledge of networks, Wi-Fi, VLANs, firewalls, VPNs, DNS, and infrastructure troubleshooting.
- Experience implementing or operating an IT ticketing and service-management platform.
- Experience with asset management, procurement, licensing, vendors, and IT budgets.
- Ability to personally troubleshoot complex issues and lead technical work through implementation and resolution.
- Ability to balance urgent operational demands with team management and longer-term improvement projects.
- Strong service orientation and effective communication with technical and non-technical employees.
- Strong ownership, independence, organization, and attention to detail.
- Good written and spoken English.
Skills Required
- At least five years of hands-on experience in IT operations, system administration, infrastructure, or a similar technical role.
- At least two years in a management position.
- Experience managing or professionally leading an IT support and system administration team.
- Willingness and ability to remain hands-on while managing employees, projects, vendors, and operational priorities.
- Strong practical experience with Microsoft 365, Entra ID, Windows and macOS environments, endpoints, networks, and enterprise IT systems.
- Experience with MDM or UEM platforms, device deployment, patch management, encryption, and endpoint compliance.
- Knowledge of identity and access management, SSO, MFA, permissions, user lifecycle processes, and access reviews.
- Strong knowledge of networks, Wi-Fi, VLANs, firewalls, VPNs, DNS, and infrastructure troubleshooting.
- Experience implementing or operating an IT ticketing and service-management platform.
- Experience with asset management, procurement, licensing, vendors, and IT budgets.
- Ability to troubleshoot complex issues and lead technical work through implementation and resolution.
- Ability to balance urgent operational demands with team management and longer-term improvement projects.
- Strong service orientation and effective communication with technical and non-technical employees.
- Strong ownership, independence, organization, and attention to detail.
- Good written and spoken English.
What We Do
Airobotics Ltd. is an Israeli manufacturer and operator of Unmanned Aircraft systems deployed as mission-critical strategic aerial infrastructure for government and commercial entities all over the world. Airobotics provides trusted autonomous drones used for Safe & Smart Cities, Defense, Homeland Security, industrial projects and facilities, performing various automated aerial missions 24/7 with no human intervention. Founded in 2014, Airobotics combines expertise in aerospace hardware design, robust electronic systems, cutting-edge software engineering, and years of experience in commercial drone operations across a variety of environments. This blend of experience and expertise has enabled Airobotics to create the world's most reliable and effective autonomous unmanned systems and to implement them as mission-critical infrastructures to address the needs of the most complex environments in the world. Airobotics systems enable end-users to operate drones in real-time anytime, anywhere for aerial data capture and analysis, aerial delivery, and interception. Together with customized data analysis platforms, Airobotics systems enable faster, more effective, and more efficient operations and fully informed critical decision-making. The Airobotics Optimus is a fully automated drone system, comprising a drone, an airbase, swappable payloads and designated software. The system has a wide range of regulatory certifications and is the first of its kind in the global market to include a robotic arm swapping payloads and batteries for 24/7 continuous, unmanned aerial missions. The Airobotics Iron-Drone System is a fully automated interceptor drone launched from a designated pod, flying autonomously, and intercepting malicious drones.
