IT Manager

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.

Key Responsibilities

• Lead and manage daily IT operations across all supported locations and departments.
• Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
• Monitor and improve service delivery performance through established KPIs and operational  metrics.
• Develop scalable support models that support organizational growth.
• Drive operational excellence through standardization, automation, and process improvement.
• Oversee Service Desk operations and end-user support services.
• Establish and maintain service level expectations and performance standards.
• Monitor ticket volumes, aging, trends, and resolution effectiveness.
• Champion a customer-focused support culture that delivers timely, professional, and effective service.
• Ensure knowledge management practices and support documentation remain current and effective.
• Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity                                     Management, Teams Phone, and collaboration platforms.
• Partner with internal and external resources to maintain network, server, cloud, and endpoint       technologies.
• Ensure technology systems remain secure, reliable, and available.
• Support technology upgrades, deployments, and lifecycle management activities.
• Partner with Technology Leadership to strengthen the organization’s cybersecurity posture.
• Support vulnerability remediation, endpoint compliance, access management, and security best practices.
• Participate in incident response activities and technology risk mitigation efforts.
• Promote security awareness and compliance throughout the organization.
• Support HIPAA compliance and protection of company and patient information.
• Maintain and periodically test disaster recovery and business continuity procedures.
• Participate in emergency response planning and technology recovery efforts.
• Ensure critical systems and operational processes can be restored within established recovery objectives.
• Manage technology vendor relationships and service performance.
• Assist with contract reviews, renewals, and vendor evaluations.
• Support technology budgeting and cost optimization initiatives.
• Identify opportunities to maximize value while maintaining operational effectiveness.
• Lead, mentor, coach, and develop technology team members.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Conduct performance evaluations, goal setting, and development planning.
• Develop cross-training initiatives and succession planning strategies.
• Promote employee engagement and professional growth.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Evaluate emerging technologies and recommend solutions that support business objectives.
• Participate in strategic technology planning initiatives.
• Support organizational change management and adoption efforts.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
• Minimum five (5) years of progressive IT leadership experience.
• Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
• Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
• Working knowledge of cybersecurity principles and operational security practices.
• Familiarity with ITIL service management principles.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal, written, and executive communication skills.
• Healthcare technology experience preferred.
• Home Health, Hospice, or Post-Acute Care experience is preferred.
• Knowledge of HIPAA security and compliance requirements preferred.
• Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!