The Role
Leads IT operations, service delivery, support teams, cybersecurity compliance, supplier and asset management, incident resolution, and technology projects. Owns the ISMS, ISO 27001 and Cyber Essentials Plus readiness, supports business continuity, and acts as DPO for Convey365. Coordinates IT priorities among development teams, suppliers, and stakeholders while driving service improvements, team development, and successful technical change delivery.
Summary Generated by Built In
Are you an experienced IT leader who thrives on delivering exceptional IT services, leading high-performing teams and driving technology change?
We're looking for an IT Manager to join the Convey Group IT team. Reporting directly to the Group IT Director, you'll play a key role in supporting the technology operations of Convey Law, while also contributing to strategic projects, infrastructure, security and service delivery initiatives across the wider Group, including Convey365, our sister Company who lead technology solutions that support our legal professionals.
You'll help ensure the smooth operation of our IT infrastructure, strengthen cyber security, lead technical and business projects, and support the continued growth and success of our businesses.
This is a fantastic opportunity for someone who enjoys combining hands-on technical leadership with strategic thinking, stakeholder management and continuous improvement within a growing technology-driven organisation.
Key Responsibilities
IT Operations & Service Delivery
- Lead and develop a busy IT Support team.
- Ensure high-quality service delivery and efficient resolution of technical issues.
- Manage escalated, complex, and high-priority incidents through to resolution.
- Analyse service desk trends and implement long-term improvements.
- Drive service standards, performance metrics, and operational excellence.
Cyber Security & Compliance
- Own and manage the organisation's Information Security Management System (ISMS).
- Lead and maintain ISO 27001 compliance and audit readiness.
- Oversee Cyber Essentials Plus certification.
- Manage information security policies, security awareness programmes, risk registers, and audit actions.
- Support incident response and business continuity planning.
- Act as Data Protection Officer (DPO) for Convey365.
Leadership & Team Development
- Manage, mentor, and develop IT Support team members.
- Conduct regular one-to-ones, performance reviews, and development planning.
- Oversee team workload, wellbeing, resourcing, holidays, and absence management.
- Foster a collaborative, customer-focused culture.
Supplier & Asset Management
- Manage IT suppliers, contracts, renewals, and costs.
- Oversee IT asset lifecycle management.
- Identify opportunities to improve systems, services, and processes.
Technology & Business Collaboration
- Act as the central point of coordination between IT, software development teams, third-party suppliers, and business stakeholders.
- Ensure business requirements are translated into effective technical priorities.
- Maintain visibility and ownership of live system issues and resolutions.
Project & Change Management
- Lead technology projects from planning through to successful delivery.
- Manage project risks, timelines, dependencies, and stakeholder communications.
- Ensure documentation, user guidance, policies, and training materials remain current following system changes.
Skills, Knowledge and Expertise
Essential Experience
- Minimum 5 years' experience in an IT management or senior IT leadership role.
- Experience leading and owning ISO27001 and Cyber Essentials Plus.
- Experience managing a busy IT Service Desk and high-ticket volumes.
- Proven people management and team leadership experience.
- Strong experience managing IT suppliers, contracts, and budgets.
- Successful delivery of IT projects from both technical and operational perspectives.
- Experience managing complex technical incidents across multiple stakeholders.
- Excellent communication skills with both technical and non-technical audiences.
Technical Expertise
- Microsoft 365, Intune, and Windows technologies.
- Cloud platforms such as AWS.
- Networking technologies including Unifi, Fortigate, or similar.
- Cyber security frameworks and best practice.
Benefits
Our commitment to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey.
We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include:
We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include:
- Up to 40 days annual leave (including Bank Holidays) with the option to purchase 5 extra days.
- Hybrid working and flexible hours to suit your lifestyle.
- Enhanced maternity and paternity leave.
- Company Sick Pay.
- Discounted Gym Membership.
- Subsidised Conveyancing.
- Employee Assistance Scheme with counselling sessions.
- Well-being programs and ongoing training, development, and recognition initiatives.
- A supportive, fun team environment with regular collaboration and charity events.
Next Steps
If you're an ambitious IT leader looking for a role where you can make a genuine impact, we'd love to hear from you.
Apply today and help shape the future of technology within our business.
About
We're an innovative, specialist and award-winning conveyancing practice on a mission to transform the home-moving experience. Our dream is to deliver a revolutionary conveyancing journey for every client while supporting each other to grow, succeed and enjoy the journey along the way.Our success is powered by exceptional people who strive to be the best version of themselves and live our core values every day: Service, Kaizen, Belonging, Tribe, Giving and Fun.For more than two decades, we've been recognised as one of the UK's leading conveyancing firms, winning national awards for Service, Innovation, Wellbeing and Training. We've also been proudly recognised as an Outstanding Company by Best Companies, ranking 4th Best Company in Wales, 4th in the UK Law Industry, 16th in the UK's Top 100 Companies to Work For While we're passionate about high performance, we believe great workplaces should be enjoyable too. From collaborative training days and team-building events to charity fundraising and celebrating success together, we've built a culture where people genuinely enjoy coming to work.
Skills Required
- Minimum 5 years of experience in an IT management or senior IT leadership role
- Experience leading and owning ISO 27001 compliance
- Experience leading and owning Cyber Essentials Plus certification
- Experience managing a busy IT service desk and high ticket volumes
- Proven people management and team leadership experience
- Strong experience managing IT suppliers, contracts, and budgets
- Successful delivery of IT projects from technical and operational perspectives
- Experience managing complex technical incidents across multiple stakeholders
- Excellent communication skills with technical and non-technical audiences
- Knowledge of Microsoft 365, Intune, and Windows technologies
- Knowledge of cloud platforms such as AWS
- Knowledge of networking technologies including Unifi, Fortigate, or similar
- Knowledge of cybersecurity frameworks and best practices
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Convey Law is one of the largest specialist conveyancing legal practices in the UK. The company provides a bespoke, personal conveyancing service tailored to individual client needs. By leveraging state-of-the-art technology, Convey Law aims to improve efficiency and enhance the client experience. They are fully regulated by the Council for Licensed Conveyancers and are committed to delivering professional, transparent, and highly efficient legal services for property transactions.
.jpg)
.jpg)
