IT MANAGER | On-Site (Washington, D.C.)
About Big Think
Big Think exists for people who take ideas seriously. In a world full of noise, we create space for depth, clarity, and real understanding. We work with the world’s most interesting thinkers — scientists, founders, historians, philosophers, and more — to explore the questions that matter and make big ideas accessible to everyone.
Our work spans a wide range of formats: long-form interviews with leading experts, original columns and newsletters, monthly themed issues, expert-led classes, live events, and a growing membership for lifelong learners. Across all of it, our goal is the same — to help people think more clearly about the world.
Today, Big Think reaches millions of readers and viewers in more than 200 countries and territories. Our content is used in classrooms and universities, shared by professionals and leaders, and trusted by organizations around the world. We’re building a platform for people who want to learn, grow, and stay sharp.
If you care about meaningful work, smart conversations, and helping others make sense of a complex world, you’ll feel right at home here.
Watch this video to see what we're all about: https://www.youtube.com/watch?v=u-4nDxnUo0I
About the Role
What You’ll Do
- Serve as a primary point of contact for IT support across the organization, managing the help desk, resolving technical issues, and ensuring timely, high-quality support for a 100+ person distributed workforce.
- Oversee the end-to-end IT onboarding and offboarding process, including provisioning and configuring computers and equipment, creating and disabling user accounts, shipping and retrieving hardware, and ensuring employees have the tools and access needed to be productive from day one.
- Serve as an administrator of the company's SaaS applications (e.g., Slack, Google Workspace, Adobe, ClickUp, and other business systems), including user provisioning, license and seat management, renewals, access administration, and employee support.
- In coordination with our VP of Information Technology & Infrastructure, manage day-to-day media asset infrastructure, including on-prem FreeNAS storage server maintenance and administration, on-prem maintenance for 10-GbE switches, shipping and receiving portable hard drives for worldwide production teams, LTO backup operations, and cloud storage administration.
- Oversee the company's IT asset inventory, including computers, monitors, peripherals, and other equipment, ensuring assets are accurately tracked, properly maintained, with up-to-date operating systems and software, and ready for employee use.
- Administer Iru MDM and Apple Business Manager with Apple Accounts federated with Google Workspace.
- Administer Munki and Autopkg across our fleet of computers.
- Administer CrowdStrike across our fleet of computers.
- Manage OS and software updates across all employee issued computers.
- Oversee the setup, backup, and archiving of shared PostgreSQL databases for DaVinci Resolve workstations.
- Make strategic decisions about hardware deployments and hardware lifecycles.
What You’ll Need
- 5 years of IT experience.
- Ability to be present in our Washington, DC office Monday through Friday, from 9:00am-6:00pm ET, with a meal break.
- Strong attention to detail and a positive, can-do attitude.
- Strong ability to prioritize well and proactively see projects through to completion.
- Empathy for fellow employees who require technical assistance.
- Openness to feedback and challenge and a desire for continuous learning and improvement.
- Advanced proficiency in macOS, Windows environments – Linux is a plus.
- Familiarity with zsh, bash, vim, PowerShell, ssh, and rsync.
- Familiarity with YoYotta a plus.
- Familiarity with basic networking.
- Familiarity with Amazon Web Services.
- Knowledge of video post-production workflows a plus.
What You’ll Get:
- Join a supportive, collaborative team with opportunities to grow in a fast-paced environment.
- Access the Big Think+ platform to sharpen your own leadership skills.
- Comprehensive wellness benefits: memberships to HealthAdvocate, Teladoc, OneMedical, and Talkspace.
- Competitive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!
Please note that this role is based in our Washington, DC office, located in Chinatown. The IT Manager is expected to work on-site Monday through Friday from 9:00am-6:00pm ET.
Salary Range: $70-100k
Skills Required
- 5 years of IT experience
- On-site presence in Washington, DC Monday through Friday, 9:00am-6:00pm ET
- Strong attention to detail and a positive, can-do attitude
- Strong ability to prioritize and proactively see projects through to completion
- Empathy for employees who require technical assistance
- Openness to feedback and desire for continuous learning and improvement
- Advanced proficiency in macOS
- Advanced proficiency in Windows
- Linux familiarity
- Familiarity with zsh, bash, vim, PowerShell, ssh, and rsync
- Familiarity with basic networking
- Familiarity with Amazon Web Services
- Familiarity with YoYotta
- Knowledge of video post-production workflows
What We Do
We’re a media company that publishes stories about our changing world, for people who want to have a hand in changing it. Each day, we release new videos and articles featuring passionate innovators who are solving humanity’s biggest challenges by thinking differently. From aerospace engineers in the Mojave Desert to entrepreneurs in South America’s biggest slum, our videos give you an intimate look at not only what they’re doing but also why they’re doing it, the obstacles they face, and what motivates them to keep driving forward. We’re betting that after you watch these stories, you’ll come away with insights and inspiration you can use to make a difference in your own way.
