IT Manager

About Us

AB Facility Service is a trusted provider of professional cleaning and facility maintenance solutions. We work with commercial, industrial, and retail clients to ensure their spaces are clean, safe, and operating at their best. Known for our reliability, attention to detail, and commitment to quality service, we take pride in creating environments where people can thrive.

Position Summary

We are seeking a hands-on IT Manager to own all aspects of the company’s internal technology operations across multiple office locations. This role serves as the single point of accountability for IT infrastructure, end-user support, security, and systems administration within a Microsoft / Azure cloud environment. The IT Manager will work closely with our managed service provider (MSP) to ensure reliable day-to-day operations while driving improvements to our technology stack. This is an excellent opportunity for someone who wants to shape the IT function of a growing, multi-state organization and build something meaningful over time.

Key Responsibilities 

IT Operations & Infrastructure

• Oversee all internal IT operations, serving as the primary technology resource for the organization
• Manage the relationship with our outsourced MSP, including SLA accountability, escalations, and project coordination
• Administer and maintain the Microsoft 365 environment (Exchange Online, SharePoint, Teams, OneDrive, Entra ID)
• Manage Azure cloud infrastructure including virtual machines, networking, storage, and security configurations
• Ensure reliable performance of network infrastructure, internet connectivity, and VoIP/phone systems across all offices
• Develop and maintain IT policies, procedures, and documentation
• Manage IT budget, including hardware/software procurement, licensing renewals, and MSP contract costs

End-User Support & Equipment Management

• Provide in-house technical support to staff across all locations, including troubleshooting hardware, software, and connectivity issues
• Manage the full lifecycle of IT equipment—procurement, imaging, deployment, and retirement
• Lead IT onboarding and offboarding processes, ensuring new hires are set up and departing employees are properly deactivated
• Maintain asset inventory and equipment standards across the organization
• Travel regularly between NY and NJ offices to provide on-site support, with occasional travel to other locations as needed

Security & Compliance 

• Implement and enforce cybersecurity best practices, including endpoint protection, MFA, conditional access, and data loss prevention 

• Manage backup and disaster recovery strategies to ensure business continuity 

• Coordinate vulnerability assessments and remediation efforts with the MSP 

• Ensure compliance with any client or regulatory IT security requirements 

• Lead incident response efforts and conduct post-incident reviews 

Strategic Planning & Projects 

• Evaluate current systems and recommend improvements that increase efficiency, reduce cost, or mitigate risk 

• Lead technology projects from planning through implementation (migrations, deployments, integrations) 

• Research and recommend new tools and technologies that support business growth 

• Partner with leadership to align IT strategy with company objectives 

Qualifications 

Required 

• 5+ years of progressive IT experience, including 2+ years in a management or lead role 

• Strong hands-on experience administering Microsoft 365 and Azure environments 
• ONSITE, Travel to NY/NJ offices required

• Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewalls, switching) 

• Experience managing an MSP or outsourced IT vendor relationship 

• Proven ability to manage IT projects from conception to completion 

• Excellent troubleshooting and problem-solving skills across hardware and software 

• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders 

• Valid driver’s license and reliable transportation for regular multi-site travel 

Preferred 

• Experience in construction, facilities management, or field-services industries 

• Microsoft certifications (e.g., AZ-104 Azure Administrator, MS-102 Microsoft 365 Administrator) 

• Security certifications (e.g., CompTIA Security+, AZ-500) 

• ITIL foundation or project management experience 

• Experience with Sage 300 or similar ERP systems 

• Familiarity with compliance frameworks relevant to construction or government contracting 

• Programing experience is a plus 

• AI experience is a plus 

Compensation & Benefits 

$120K-$140K DOE- Competitive salary commensurate with experience. Benefits package includes (ABFS standard items)