IT Manager - Workforce Management

Qualifications 

• 5+ years of management or team lead experience in enterprise-level Time & Attendance, Workforce Management, or related HR technology solutions.
• Deep understanding of Time & Attendance and Workforce Management business processes and technologies, with demonstrated expertise in UKG Pro Workforce Management (UKG WFM Pro/Dimensions).
• UKG Workforce Management certification(s) preferred, with expertise in Timekeeping, Scheduling, Accruals, Labor Management, and Workforce Compliance.
• Demonstrated success leading and developing technical and functional teams while fostering a culture of accountability, innovation, and continuous improvement.
• Strong knowledge of federal, state, and other labor compliance requirements, leave regulations, overtime calculations, and workforce governance for a global organization having employees working in multiple legislative frameworks.
• Experience leveraging AI-driven capabilities, automation, analytics, and emerging technologies to optimize workforce management processes and improve business outcomes.
• Proficiency in Software Development Lifecycle (SDLC) methodologies and Agile, Lean, Scrum and Kanban delivery frameworks.
• Strong project management, analytical, problem-solving, and communication skills, with experience leading cross-functional teams and managing stakeholders.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $158,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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PLEASE NOTE:  This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on F‑1/OPT, CPT or H1B, are not eligible for this role.  This role is not open for staffing partners or corp‑to‑corp candidates.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 

World Wide Technology (WWT) is seeking an experienced and detail-oriented Time & Attendance Manager to lead and develop our IT Time & Attendance team within the broader Human Capital Management (HCM) portfolio. This role is responsible for overseeing the strategy, delivery of high-quality solutions, and ongoing support of our workforce management solutions in UKG, driving continuous improvement, and ensuring our systems accurately capture, process, and report employee time and attendance data in compliance with business and regulatory requirements while supporting our business objectives and core values.

Key Responsibilities 
Team Leadership & Development 

• Lead, mentor and develop a team of Time & Attendance analysts, developers, and subcontractors located in the US and internationally. 
• Foster an inclusive, collaborative, and high-performance culture aligned with WWT’s core values. 
• Conduct regular 1-on-1s, provide coaching, and support career development for direct reports. 
• Oversee hiring, performance management, and team member recognition. 

Strategic Delivery & Operations 

• Partner with the Product Manager and Product Owner to set vision and strategy for Time & Attendance systems and processes, ensuring alignment with broader HCM and business goals.
• Oversee the design, implementation, configuration, and support of workforce management solutions (e.g., UKG Workforce Management Pro, ADP Vantage, or similar platforms).
• Collaborate with IT, Payroll, HR, Legal, Finance and business stakeholders to deliver accurate and compliant time-keeping solutions.
• Ensure system integrations between Time & Attendance platforms and downstream systems (Payroll, HRIS, ERP Finance) are reliable, tested, and documented.
• Ensure teams meet commitments while adhering to organizational quality, methodology, and architecture standards.

Compliance & Accuracy

• Ensure Time & Attendance configurations and processes comply with federal, state, local and global labor laws, and applicable union agreements.
• Partner with HR and Legal to address regulatory changes impacting timekeeping and leave management.
• Oversee audit processes to identify and resolve discrepancies in time data, ensuring payroll accuracy.
• Maintain comprehensive documentation of system configurations, business rules, and process workflows.

Process Improvement & Issue Resolution 

• Proactively identify and resolve issues impacting system, delivery and team effectiveness. 
• Serve as a trusted UKG advisor, proactively identifying opportunities to optimize, enhance, and future-proof the current solution design.
• Champion continuous improvement, diversity, and quality within and across teams. 
• Escalate and remove impediments to maximize team performance. 

Stakeholder Engagement 

• Communicate effectively across all levels of the organization, translating technical and process details for diverse audiences. 
• Partner with Product Managers, Product Owners, and other key stakeholders to drive efficient value delivery.