The Role
Manages technical services teams across infrastructure, communications, security, systems, desktop, service desk, enterprise applications, or identity management. Oversees staffing, projects, vendors, budgets, service levels, incident and problem management, governance, root-cause analysis, and technical solution delivery. Develops team plans, mentors staff, manages performance, and ensures business technology needs are met within established standards and budgets.
Summary Generated by Built In
Job Summary & Responsibilities Preferred Qualifications
- Responsibilities include, but are not limited to the following:
- Leads and manages the Enterprise Application Administration team.
- Serve as technology lead and liaison to HMSA in developing and linking solutions to company requirements, goals, and objectives to create and maintain a competitive advantage.
- Responsible for the procurement and leads the team of engineers to implement, install, configure, management, maintenance, and support of software systems. Creates processes and protocols for software systems, managing server and system upgrades, and troubleshooting problems.
- Contributes in strategic discussions to the definition and refinement of IT strategies and roadmaps and supports development and maintenance of departmental roadmaps. Conducts reviews of solution architectures.
- Monitor system effectiveness and performance, resolve problems, identify trends, determine system improvements, implement changes when necessary and document process for internal IT users and external business users.
- Recommend, implement, and mentor staff and peers on industry best practices for HMSA systems
- Oversee and provide on-site support during go-lives, system upgrades, and 24/7 when scheduled
- Acts as a point of escallation for any user or business stakeholder issues.
- Establishes and maintains relationships with business units throughout the organization so as to understand their working environments and communications needs. Recommends and oversees the implementation of unified communications, desktop infrastructure, security, systems engineering (server, storage, cloud), network solutions, service management, enterprise system applications, or identity management solutions that support business requirements.
- Conducts effective resource management for the team. Oversees the assignment of resources to a variety of project and operational tasks.
- Hires, manages the performance of, and mentors team members. Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels.
- Oversees project management functions associated with area-specific projects, to include analysis, planning, design, implementation and transition to operations.
- Ensure that established Service Level Agreements for the technical domain are met, and support governance functions through the application and consistent execution of controls and the provision of metrics.
- Conduct incident and problem management in support of specified technical domains, overseeing the resolution of incidents and conducting root cause analysis within established Service Level Agreements. Identify and resolve systemic issues that improve the user experiences. Report on SLA and performance metrics that demonstrate satisfactory execution of service activities.
- Establish and maintain relationships with vendors. Oversee the purchasing of hardware, software and licensing, and the execution of professional services. Regularly evaluate vendor services against cost to ensure value.
- Develop and implement the team plan in support of broader Techncial Services objectives.
- Manage the team budget. Takes appropriate action to remain in budget.
#LI-Hybrid
- Bachelor's degree in related field such as Information Technology or Information Systems or equivalent work experience.
- Eight years of relevant technical and business experience across multiple technologies and business functions. May substitute a higher level degree in related technical/business area for less work experience.
- Strong demonstrated knowledge of area-specific concepts and best practices.
- One year of supervisory or leadership experience.
- Demonstrated understanding and ability to manage system implementation life cycle activities and processes.
Skills Required
- Bachelor's degree in a related field such as Information Technology or Information Systems, or equivalent work experience
- Eight years of relevant technical and business experience across multiple technologies and business functions, or less experience with a higher-level related degree
- Strong demonstrated knowledge of area-specific concepts and best practices
- One year of supervisory or leadership experience
- Demonstrated ability to manage system implementation lifecycle activities and processes
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
