About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in an IT Support Manager role with TaskUs:
Think of yourself as someone who leads and manages all functions related to maintenance of desktop support hardware or Software, provides service and coordinates resources for projects such as movements, ramps, and new campaigns.
Key Responsibilities:
You want to oversee the administration and maintenance of computer stations and software for company, provides additional support if necessary
You will also oversee the troubleshooting, software and systems backups, archiving, and disaster recovery and provide expert support when necessary.
You will also work with project teams to help implement Internal Systems.
You will respond to escalated IT Service Desk / IT Help desk issues that have been assigned to IT Support.
You will oversee the administration and maintenance of tracking hardware and software.
You will also interact with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner.
You must also build and maintain vendor relationships and manage the purchase of hardware and software products.
You will also manage the purchasing of all software, hardware and other IT supplies at the regional level and ensure that company assets are maintained responsibly.
You will conduct effective performance evaluations and mentor those with less experience through formal channels.
You will also help the team execute career development plans and encourage more junior innovators to take responsibility for their development within the company.
You will challenge fellow innovators to progress toward their professional development goals.
You will seek and participate in development opportunities above and beyond training required. You will also ensure accurate inventory and tracking of all IT hardware and software assets across all sites.
Required Qualifications:
A minimum 5 years of experience in IT Desktop Admin/Supervisor/Manager.
Knowledge of Desktop, Service Desk, Helpdesk and equipment as well as their installation, configuration, maintenance, and repair.
Knowledge of I.T. requirements/demands in call center companies, particularly in the area of Operations support.
Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
Good supervisory and people-management skills.
Strong time and project management skills.
Excellent verbal and written English communication skills
We’re also looking for someone who’s adaptive to changing work schedules and working hours.
Someone who’s excellent problem determination technique and someone who’s excellent customer orientation.
Well-organized, good follow through on commitments to customers, and strong when it comes to problem-solving, decision-making, and analytical skills.
Education / Certifications:
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
Certifications: ITIL v3, Microsoft, and SCCM
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Top Skills
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
