The IT Manager is primarily responsible for overall delivery of IT services to locations of BorgWarner. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility
Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
Understand the business needs and communicate to the business on deliverables by being a member of the site management staff
Plan, coordinate and manage the IT activities of a site
Manage the IT budget and request services for IT projects and maintenance for the site. Including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.
Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
Oversee the communication and feedback between the business and IT teams
Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
Support Site Scorecards reviews for sites of responsibility
Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
Builds IT service relationship with customers and site management
Ensure quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Provide reports on an agreed schedule (or on request), including management and financial performance reports
Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
Establishes and implements short and long-term services to customers within reasonable schedules and budgets
Connects the business to technology
Communicates and manages the regional, Chargeback, and Allocation model.
Executes vendor-management - managing suppliers in/and outsourcing contracts
Drives ITIL framework throughout IT organization including:
Incident/problem management
Change management
Service Level management
Financial management
Preferred competencies:
Customer Focus
Process Management
Informing
Drive for Results
Listening
Action Oriented
Priority Setting
Dealing with Ambiguity
Problem Solving
Functional/Technical Skills
Establish good communication and working relationship with users and other sources of support and assistance such as:
Plant Management Team and Staff
Business Application Owners
Infrastructure Service Teams
Enterprise Level Service Areas
Education /Experience Qualifications
• BA/BS Computer Science or related field
• 10 years working in Information Technology including 5 years of management experience
• Experience with ITIL framework – certification is a plus
• Excellent Program/Project management skills
• Demonstrable experience of working in a Business Relationship management capacity
• Experience working with Automotive Sector/Organizations
Knowledge
• ITIL
• Project Management Methodologies/Processes
• Root-Cause Analysis
Skills and Abilities
• Strong communications skills needed to interface with high-level customer representatives
• Communication development for IT and Non-IT leadership
• Experienced in business case / ROI development
• Experienced in functional and technical specification design
• Strong priority setting and planning skills
• Ability to publicly represent the company and department with internal and external clients.
Ability to use own judgment and initiative in problem resolution
Requirements and Qualifications
Work Experiences
• Experience in implementing and executing towards a Service Management Framework in a large organization
• Comfortable presenting technical topics to business associates
• Ability to develop appropriation requests and cost justification for IT projects.
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
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As a global product leader for over 130 years, we deliver innovative and sustainable mobility solutions for the vehicle market. Guided by our commitment to inclusion, integrity, excellence, responsibility and collaboration—and our pledge to reach carbon neutrality by 2035—we’re leading the automotive industry to a future that is cleaner, healthier and safer for all.
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