IT Manager II, SAP

Sierra Space Careers: Dare to Dream

About the RoleAre you a results-driven, team-oriented IT leader? This is the opportunity for you! As an IT Manager II, you'll participate in the execution and delivery of the team's VGOS (Vision, Strategy, Objectives and Goals), as well as define and provide metric and KPI based reporting to ensure activities maintain visibility and adhere to goals defined in the IT Annual Plan. In this role, you'll execute talent strategy to maintain a well-trained, high performing, and motivated team, build and maintain business and cross functional relationships to proactively meet customer needs / address issues, as well as create, maintain and improve own processes and ensure alignment to other connected processes. You'll assist in the definition of project scope and objectives, involving relevant IT stakeholders to ensure technical feasibility, provide resource estimates for the project pipeline and visibility to team resource availability, and coordinate between IT functional areas, customers and stakeholders to ensure clear understanding of deliverables and risks.
Additionally, you'll maintain deliverables within defined variances for cost, schedule, and quality, and remain aware of and proactive to industry trends relating to area of responsibility. As a people leader, you'll manage reporting staff in day-to-day performance and job responsibilities, and ensure standards for templates and related project artifacts are defined and consistently executed, as well as manage the team’s budget for resources and infrastructure to ensure operating within organizational parameters and directives.

Key Responsibilities:

• Define and manage intake process and triage/assignment of tickets

• Oversight of SAP Support team workload, responsible to resolve conflicts/issues to keep team moving forward productively.

• Facilitate/oversee prioritization of tickets/requests from business (business assigned priorities are not always appropriate, need a leader to step in if a team member has too many “critical/high” items on their plate to work effectively).

• Drive clarity in feature requests, business process documentation, bug fixes to assure they are clearly understood and documented.

• Create and maintain the overall business process and systems design.

• Manage coordination of end-to-end issue resolution across teams (SAP is highly integrated, support team will need to coordinate frequently to resolve issues and capture upstream/downstream implications), including working with the technical/development team to assure enhancements and integrations are created and maintained.

• Determine if existing support team is adequately staffed to support SAP (and integrated solutions) as Sierra Space continues to grow/scale -- this includes sourcing SAP team for remaining areas and considering additional ad-hoc support needs that could be filled through temporary subcontracting

• Generate and maintain roadmaps that show where we are going and how we are tracking to plan.

• Drive communications strategies to assure the business users are aware of system design, and system enhancements and changes coming over time.

About You:

Our mission is driven by the unwavering passion to push the boundaries of what is possible. We seek those who Dare to Dream — to envision the extraordinary and pursue it relentlessly – to join us on this transformational journey.  

We’re looking for dreamers who align with our values, vision and audacious goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement. 

Minimum Qualifications:

• Bachelor's Degree in a related field

• Relevant experience may be considered in lieu of required education

• Possess an understanding of hypervisors, automation/orchestration of IaaS/PaaS cloud services

• Experience managing hybrid cloud services.

• Successful, progressive leadership experience working in a highly-matrixed environment

• Demonstrated success recruiting, building, developing, coaching, and retaining a highly-motivated, high-performing workforce

• Demonstrated success implementing successful long-term planning while adapting to immediate changing customer demands

Preferred Qualifications:

• Typically, 4-6 years of relevant experience

• Higher education may substitute for relevant experience• Open

• Experience managing a team of 6 or more individual contributors

• Experience defining and executing a cloud strategy, including hybrid cloud orchestration and automation

• Demonstrated experience in the improvement of IT continuity framework and IT continuity plans

• Demonstrated experience exercising strong project management and project delivery methodologies

• Experience defining a configuration and optimization strategy and for infrastructure components, including the alignment of infrastructure decisions with the overarching business and IT strategies

IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Elevate Your Career

Estimated Starting Salary Range:$126,031.74 - $173,293.64

At Sierra Space we are at the very doorstep of unlocking the future and the work in front of us is hard, but it is truly important and meaningful. Achieving our mission requires dedication, relentless pursuit of a dream and an unwavering passion for pushing the boundaries to accomplish what others might believe to be impossible. We seek those who too, Dare to Dream and will join us in a pursuit to achieve the extraordinary.

Application Deadline: This role will remain posted until a qualified pool of candidates is identified.

Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.

Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us.