IT Manager II - End User Computing

About the Role

We are seeking a strategic and forward-thinking Manager II to lead our End User Computing (EUC) Support & Engineering team. This role is responsible for driving the vision, execution, and continuous improvement of EUC services across a diverse environment that includes Windows, macOS, ChromeOS (Chromebooks), VDI platforms, and associated peripherals across multiple physical sites. The successful candidate will be a strong people leader with a passion for operational excellence, innovation, and delivering exceptional user experiences to a workforce of approximately 6,000 employees and contractors.

What the Candidate Will Do

• Lead and develop a high-performing team of 9 EUC engineers and support specialists, fostering a culture of accountability, innovation, and continuous learning.
• Design and implement scalable processes for endpoint management, support operations, and service delivery, with a focus on consistency and efficiency.
• Drive automation of manual and repetitive tasks to improve response times, reduce errors, and free up team capacity for strategic initiatives.
• Develop and maintain product roadmaps for EUC platforms and services, aligning with business goals and technology trends.
• Champion the adoption of AI technologies to enhance support capabilities, predictive maintenance, and user self-service.
• Oversee support operations for Windows, macOS, ChromeOS (Chromebooks), VDI environments, and associated peripherals, ensuring high availability and performance.
• Collaborate with cross-functional teams (e.g., Security, Networking, HR, Facilities) to align EUC strategies with enterprise objectives.
• Establish and track key performance indicators (KPIs) such as incident response time, request fulfillment rate, first-contact resolution, and customer satisfaction.
• Manage vendor relationships and contracts for EUC-related hardware, software, and services.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Participate in budgeting, forecasting, and strategic planning for EUC initiatives.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or 8+ years of experience in IT, with at least 3 years in a managerial role overseeing EUC or desktop engineering/support.
• Proven experience managing Windows, macOS, ChromeOS (Chromebooks), and VDI (e.g., Citrix, VMware Horizon) environments.
• Strong understanding of endpoint management tools (e.g., Intune, Jamf, SCCM), identity and access management, and security best practices.
• Demonstrated success in leading teams, developing talent, and building a culture of continuous improvement.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

• Experience implementing automation tools, AI-driven support solutions, and self-service platforms.
• ITIL certification or experience with ITSM frameworks is a plus.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

For Chicago-based roles: The salary range for this role is $111,300.00 - $135,700.00 per year