Role Overview
The IT Manager France role is key to ensuring best in class service delivery for our clients in France.
He/she will be responsible for overseeing all IT operations, projects, and compliance activities within France, ensuring alignment with both local and regional business objectives.
This role manages a team of Field Service Engineers and Project Managers, working in close collaboration with Sales, Merchant Operations, HR and Finance to deliver robust IT support and strategic project execution.
The candidate must have strong service ethics, organizational and communication skills.
Position could require travelling.
Team Structure & direct reports
- Field Service Manager (managing 4 Field Service Engineer)
- 2 Project Managers
Main duties & Responsibilities
- Lead the team, develop the talents, foster the team spirit and culture of innovation
- Organize, process, and structure the IT team for optimal performance.
- Coordinate with the other functions to better internal processes to onboarding clients and staff, continuously improve service level through internal processes betterment and cross-functional teamwork.
- Be the technical referent for local regulation and compliance on Global Blue’s systems & products
- Ensure close monitoring of Cybersecurity risks and Fraud prevention
- Monitor and review IT support tickets. Ensure support SLA are met
- Manage local IT budgets and actuals, including spending monitoring, CAPEX reviews and timesheets.
- Lead, monitor and report on projects, ensure timely execution
- Maintain and upkeep internal GB merchant-oriented back-office systems
- Manage merchant hardware and software provided by Global Blue, ensure upkeep of inventory, manage approval processes.
- Oversee merchant lifecycle from onboarding to offboarding.
- Ownership of local branch office systems (badges, CCTV, telephony).
- Coordinate with HR, Finance, Field, and Sales teams for integrated business support.
- Oversee onboarding and offboarding of internal staff in France.
- Follow local HR processes (early reviews, time & attendance…)
Required Skills & Qualifications
- Ability to lead and develop technical teams.
- Proven experience in IT management, preferably within a multi-site or multinational environment.
- Excellent organizational, decision making and problem-solving skills
- Excellent project management and organizational skills.
- Ability to work cross-functionally
- Strong communication and stakeholder management abilities.
- Strong understanding of merchant systems, hardware, network and software management.
- Sales-oriented mindset
Specific skills and knowledge
- Understanding of Point-of-sale related technology and transactional systems
- Understanding of payment solutions.
- Familiarity with IT budgeting and CAPEX
Languages
- French: Native
- English: Fluent
Skills Required
- Proven experience in IT management, preferably within a multi-site or multinational environment
- Ability to lead and develop technical teams
- Strong understanding of merchant systems, hardware, network and software management
- Excellent organizational, decision making and problem-solving skills
- Strong communication and stakeholder management abilities
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
