About the Role The IT Manager will oversee daily IT operations, ensure the reliability and security of our systems, and lead support efforts across the organization. This role requires strong technical expertise, clear communication skills, and a highly proactive approach to both problem-solving and project execution. The ideal candidate anticipates issues before they arise, drives improvements, and takes full ownership of their work from start to finish.
Responsibilities include but are not limited to;
- Oversee day-to-day IT operations to ensure system stability, security, and optimal performance.
- Manage and prioritize IT support tickets, ensuring fast, effective resolution with proactive follow-through.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Maintain and improve IT infrastructure, including networks, identity management, security tools, and device management.
- Develop and document IT policies, processes, and system configurations.
- Support employee onboarding/offboarding and access workflows.
- Manage IT vendors, assets, and software tools.
- Proactively identify gaps, propose solutions, and take initiative on IT projects and improvements.
Requirements
- 3–5+ years of experience in IT operations, technical support, or systems administration, including some level of leadership or ownership.
- Strong knowledge of hardware, software, networking, and troubleshooting methodologies.
- Experience with ticketing systems, identity management, and IT best practices.
- Highly proactive mindset — able to anticipate issues, drive solutions, and independently advance projects.
- Excellent communication and problem-solving skills.
- Organized, detail-oriented, and effective in a fast-paced environment.
We offer a competitive salary and benefits based on ability level, including:
- Base Salary - DOE
- Unlimited vacation policy
- Food stipend
- Internet/phone stipend
- Dog friendly office
- Professional Development Program
- This is a fully in-office role based in Bogotá, Colombia. Candidates must be available to work on-site five days a week.
Note. Please submit your resume in English.
Our interview process includes, but is not limited to, the following:
- English and Typing Test
We offer a competitive salary and benefits based on ability level, including:
- Base salary DOE
- Unlimited vacation policy
- Health insurance coverage
- Food stipend
- Internet/phone stipend
- Dog friendly office
- Professional Development Program
- This is a fully in-office role based in Bogotá, Colombia. Candidates must be available to work on-site five days a week.
Note. Please submit your resume in English.
About WITHIN
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Locations
- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: WeWork Av. Carrera 19 #100-45 Usaquén, Piso (Floor) 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
Skills Required
- 3-5+ years of experience in IT operations, technical support, or systems administration
- Leadership or ownership experience
- Strong knowledge of hardware, software, networking, and troubleshooting methodologies
- Experience with ticketing systems, identity management, and IT best practices
- Highly proactive mindset with the ability to anticipate issues, drive solutions, and independently advance projects
- Excellent communication and problem-solving skills
- Organized, detail-oriented, and effective in a fast-paced environment
- Availability to work on-site five days a week in Bogota, Colombia
What We Do
WITHIN is a digital-first, integrated media and creative agency that combines performance marketing, brand strategy, media, commerce, and in-house creative capabilities. Its Performance Branding framework aligns marketing objectives across the customer journey to help innovative brands drive measurable, profitable growth. The company works as a trusted business partner for global clients across North America, Europe, and Australia.
