Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Role
The IT Manager will be responsible for the efficient operation and maintenance on all computer systems, data and voice communication activities at the property. Working closely with the corporate team to implement corporate-initiated technology amongst other duties to ensure smooth operations and exceptional guest experiences.
Responsibilities
- Establish and maintain positive and professional relationships with all departments and corporate teams.
- Adhere to Corporate IT instructions and provide reports on a timely basis.
- Ensure that all critical systems are available 24 hours a day.
- Collaborate with external vendors, suppliers, and service providers to acquire IT equipment, software licenses, and support services. Additionally, oversee vendor relationships, contracts, and service level agreements (SLAs) to guarantee cost-effectiveness and prompt issue resolution.
- Must be able to assist hotel guests with technical requirements and issues.
- Create training programs and resources to educate colleagues on the utilization of IT systems and tools.
- Managing the day-to-day IT requests and ensuring they are resolved in a timely manner.
Requirements
- IT Degree or related major would be preferred.
- Proficient in providing technical assistance and support to end users, as well as managing and supporting networked computing environments for over 3 years.
- Strong analytical and problem-solving abilities, proficient in strategic planning and organizational skills, adept at multitasking and managing priorities.
- Previous hotel experience is a must.
- Fluent in both spoken and written Italian and English.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Skills Required
- IT degree or related major
- 3+ years managing and supporting networked computing environments and providing end-user technical support
- Strong analytical and problem-solving, strategic planning, organizational skills, and ability to multitask
- Previous hotel experience
- Fluent spoken and written Italian and English
What We Do
t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
