About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
IT Manager, Support
So what does an IT Manager, Support do? Think of yourself as someone who leads both in the ground and remotely in ensuring our internal and external customers deliverables are well covered when it comes to Technology services. Main responsibilities will include driving the IT Support team’s overall performance in troubleshooting and resolving end users and end points incidents and service requests. Controls Technology issues openly and in high sense of urgency.
As an IT Manager, Support you will:
Strong leadership and proven track record and experience leading and managing huge teams that are responsible to keep the Business functioning 24/7 for 365 days.
Resource management including capacity planning, resource allocations and assignments on day to day tasks.
Reviewing status reports and management updates/presentations to ensure they are timely, complete, clear, accurate and of high quality.
Ability to multitask, analyze complex problems, think creatively, communicate recommendations, influence change and drive process and discipline in a very dynamic environment.
Recommend strategies for business process improvement through automation solutions, while maintaining a serviceable, cost-effective infrastructure and design environment.
You want to oversee the administration and maintenance for both hardware and software for the company, providing additional support if necessary.
You will be the escalation point for any IT ServiceDesk issues that have been assigned to the IT Support team.
Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure for both EUC, Systems and Network. Coordinating technology installations, upgrades, remediations and maintenance.
You will also ensure accurate inventory and tracking of all IT hardware and software assets across all sites.
You will conduct effective performance evaluations and mentor those with less experience through formal channels.
You will also help the team execute career development plans and encourage more innovators to take responsibility for their development within the company.
You will challenge fellow innovators to progress toward their professional development goals.
You will seek and participate in development opportunities above and beyond training required.
Do you have what it takes to become an IT Manager, Support?
Requirements:
At least 10 years of experience in the technology field of End User Computing, Systems, Networking.
Knowledge of Desktop, Service Desk and equipment as well as their installation, configuration, maintenance, and repair.
Knowledge of I.T. requirements/demands in call center companies, particularly in the areas of Operations support.
Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
Good supervisory and people-management skills.
Strong time and project management skills.
Excellent verbal and written English communication skills
We’re also looking for someone who’s adaptive to changing work schedules and working hours.
Someone who’s excellent problem determination technique and someone who’s excellent customer orientation.
Well-organized, good follow through on commitments to customers, and strong when it comes to problem-solving, decision-making, and analytical skills.
Education / Certifications:
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:
Site: TaskUs - Las Pinas | Hiraya
Setup: Full-time Onsite
Schedule: Rotational
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- At least 10 years of experience in technology
- Knowledge of Desktop, Service Desk, and equipment installation
- Strong supervisory and people-management skills
- Excellent verbal and written communication skills
- Bachelor's Degree in IT or related field
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
