Company Description
SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).
Job Description
As we scale our operations and enhance internal infrastructure, we’re looking for a hands-on IT Lead to oversee IT activities at our Da Nang office, ensure system stability, and support a secure, efficient working environment for all employees.
- Deliver day-to-day IT support to internal users (workstations, network, VPN, printers, conferencing tools, etc.)
- Set up and maintain laptops/desktops (Windows/macOS), user accounts, and software environments
- Manage Google Workspace, Microsoft 365, and access control across internal platforms
- Monitor and maintain office network systems, routers, switches, and virtualization infrastructure
- Handle IT onboarding/offboarding and asset management
- Ensure security protocols are applied, including antivirus, device encryption, firewall and password policies
- Support internal compliance efforts for ISO 27001 and SOC Type 2 certification audits
- Act as the primary contact for all IT-related issues at the Da Nang site
- Liaise with the regional/group-level IT teams for infrastructure alignment or escalations
Qualifications
- 3–5 years of experience in IT support or systems administration
- Strong troubleshooting skills in Windows, macOS, and basic network setup
- Hands-on experience with Google Workspace, Microsoft 365, and endpoint security
- Familiarity with IT asset management and helpdesk practices
- Practical experience or involvement with ISO 27001 and/or SOC Type 2 implementation is a strong plus
- Proactive, reliable, and solution-oriented mindset
- Ability to communicate clearly with both technical and non-technical stakeholders
- Intermediate English (reading/writing/speaking)
Nice to Have
- Familiarity with Jira, Confluence, and IT documentation best practices
- Basic knowledge of scripting (e.g., Bash, PowerShell) or automation tools
- Experience working in a distributed, international team environment
Additional Information
What we offer
- 20 annual leave days
- Premium Health Care MIC
- Cutting-edge technologies methodology/Agile development
- Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
- Work with high-profile multinational companies
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What We Do
Founded in 1990, Verysell Group is a renowned global software development company, headquartered in Switzerland. We offer various services from staff augmentation to building bespoke software solutions for industries such as Fintech, Payment tech & InsurTech. Central to our business is the offshore development center (ODC) SmartDev LLC in Vietnam where we develop software for external customers and our in-house products such as VeryPay - a mobile money payment platform. Our offices are located in 8 cities on 4 continents. This allows us to cater to a diverse clientele, including start-ups, scale-ups, and large global enterprises. Our family of brands SmartDev, VeryPay, Smart81 & VeryPlay Studio helps us focus on specific market segments and client types. SmartDev is a broad base outsourcing partner for enterprise clients worldwide. Recognized as the Winner of SME100® Fast Moving Companies, SmartDev specializes in building FinTech apps, insurance software, and more. Smart81 is a subsidiary of SmartDev and is instrumental in accelerating growth for start-ups and scale-ups by advising, collaborating, and crafting enterprise-level technology through our offices in California, Singapore, and London – the world's leading centers of startup economy. VeryPay is a mobile payments technology provider offering technology solutions for African mobile network operators, while VeryPlay Studio serves as a full-cycle game developer, merging Switzerland's quality standards with Asia's production expertise. The Applied AI Lab, another innovative extension of the Verysell Group, showcases our commitment to AI revolution by providing high-level consulting services, aiming to integrate AI functionalities in business, thereby enhancing productivity and expanding product offerings. AI Lab is also an in-house center of excellence in this field with a mandate for AI transformation.
