For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
IT Knowledge Management Analyst
Memphis, TN (hybrid/3 days onsite)
6 months (should be extended, work orders are issued in six-month increments)
The IT Knowledge Management Analyst enables our technology teams to create, organize, and maintain high-quality information. Working closely with Sr. Advisor for Knowledge Management, the analyst will operationalize Knowledge Management standards and best practices to improve our knowledge from multiple perspectives: accuracy, consistency, findability, and usability, etc.
To support our ongoing AI Adoption, this person will also leverage AI agents to assess knowledge at scale, identify gaps and improvement opportunities, and support ongoing knowledge health. The ideal analyst is detail-oriented with strong writing skills.
They can flexibly apply experience in Knowledge Management, AI enablement, governance, and continuous improvement to ensure trusted knowledge is accessible to employees and optimized for AI-powered discovery and reuse.
ESSENTIAL JOB FUNCTIONS:
Partner with teams to establish sustainable knowledge-management practices, ownership, standards, and lifecycle processes to govern policies, procedures, SharePoint lists and other technical documentation.
Manage standard knowledge activities including reviews, remediation, consolidation, archival, and retirement of outdated content.
Develop and apply knowledge-quality rubrics measuring accuracy, completeness, clarity, consistency, findability, and ownership.
Build and leverage AI agents to evaluate knowledge against established rubrics, identify gaps, and recommend improvements.
Design testing methodologies to validate agent evaluations for accuracy, consistency, and effectiveness in documentation and prompts.
Improve knowledge structure, metadata, organization, searchability, and suitability for AI retrieval and reuse.
Self Starter capable of multitasking and prioritizing individual and collaborative work.
Detail oriented in writing and editing technical documentation with clarity to promote self-service and consistency.
REQUIREMENTS:
1-3 years of related experience.
Education in IT, Information Systems, Management Information Systems (MIS); Technical Communication / Professional Writing or experience with Knowledge Management / Information Management
Familiarity or previous background in AI agents, content governance, analytical problem-solving
Enterprise knowledge platforms such as Confluence, SharePoint, or Microsoft 365
Experience working with and maturing a taxonomy or knowledge/info architecture for ease of usability by people with and without AI assistance
Additional considerations for candidates with 1-3 yrs experience in IT if also paired with background in Library and Information Science or Social Sciences
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
Skills Required
- 1-3 years of related experience
- Education in IT, Information Systems, Management Information Systems, Technical Communication, or Professional Writing
- Experience with Knowledge Management or Information Management
- Familiarity with AI agents
- Familiarity with content governance
- Analytical problem-solving skills
- Experience with enterprise knowledge platforms such as Confluence, SharePoint, or Microsoft 365
- Experience developing or maturing a taxonomy or knowledge and information architecture
- Library and Information Science or Social Sciences background paired with IT experience
- Strong technical writing and editing skills
- Ability to multitask, prioritize work, and collaborate independently
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
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