IT Intern

ENERGY SYSTEMS GROUP is looking for an IT Intern to join our team. The IT Intern will support ESG’s Infrastructure and Help Desk teams while also contributing to emerging AI initiatives. This role blends traditional IT operations—user support, systems administration, and documentation—with hands on experience in Copilot AI usage, automation, and agent development.

The essential functions of the position include:

• User Support & Endpoint Management
  • Create and remove user accounts, provision/decommission PCs, troubleshoot hardware and software issues, and assist employees with daily technical needs.
• Documentation
  • Develop and maintain clear documentation for procedures, troubleshooting steps, infrastructure configurations, and AI workflows.
• Infrastructure and Project Work
  • Assist with Hyper-V VM creation, maintenance, and monitoring.
  • Help build and deploy Intune applications, configuration profiles, and device policies.
  • Support backup operations including testing, monitoring, and documenting backup processes.
• AI & Automation (Copilot + Agents)
  • Work with Microsoft Copilot to streamline IT workflows, generate documentation, and improve support processes.
  • Assist in the development, testing, and refinement of Copilot Agents for internal IT use cases.
  • Identify opportunities to automate repetitive tasks using AI powered tools and scripts.
  • Provide feedback on AI performance, accuracy, and user experience.

Your background includes:

• Going into junior or senior level standing at an accredited institution.
• Cumulative GPA of 3.00 or higher.
• Interest in IT infrastructure, systems administration, and AI-driven automation.
• Basic understanding of Windows environments, networking, and PC hardware.
• Curiosity about AI tools, prompt engineering, or workflow automation.
• Communicate well both verbally and in writing.
• Strong attention to detail.
• At least 10 consecutive weeks of uninterrupted availability to accommodate 20-40 hours of in-office work per week.

What you'll gain:

• Hands-on experience across enterprise IT operations, virtualization, cloud management, and modern AI tools. You'll contribute to real infrastructure projects while learning how Copilot and AI agents can transform IT support and automation.

We want you to know:

ESG is an Equal Employment Opportunity Employer. We value talent and understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity. Join our world-class team to provide mission-critical infrastructure solutions for K-12 schools and universities to local, state and federal government agencies and more.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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