Responsibilities
- Provide first-level technical support to end-users via phone, email, and in person.
- Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
- Set up and configure computer workstations, laptops, printers, and other peripherals.
- Install and maintain software applications.
- Basic knowledge of networking, Identity Access Management (IAM), and google workspace environments.
- Document support requests and resolutions in a ticketing system.
- Escalate complex issues to senior IT staff.
- Maintain inventory of IT equipment.
Qualifications
- Studying information technology or related areas (from the second semester onwards)
- English proficiency
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What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
