The Role
Supports end users with hardware, software, peripheral, and network troubleshooting. Assists with desktop setup, IT ticket documentation, information security policies, security alert monitoring, employee security awareness, network infrastructure maintenance, diagnostics, and performance monitoring. Collaborates on IT projects while developing practical skills in helpdesk support, cybersecurity, networking, and IT operations.
Summary Generated by Built In
Group O is seeking an IT Intern to grow within our developing Information Technology group.
As an IT Intern, you will be an integral part of our IT team, assisting in various areas including helpdesk support, information security, and networking. This internship offers firsthand learning experience in a dynamic and challenging environment, providing opportunities to develop technical skills and gain practical experience in IT operations.
The ideal individual will be a College Senior or Graduate Student working towards a degree within the Information Technology discipline and exploring opportunities for full-time employment upon graduation.
Key Responsibilities
Essential Functions:
Desktop Support:
- Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
Information Security:
- Assist in the implementation and maintenance of information security policies, procedures, and controls.
- Monitor security alerts and logs to identify potential security incidents or vulnerabilities.
- Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity.
Networking:
- Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points.
- Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems.
- Participate in network monitoring and performance optimization activities to ensure the reliability and efficiency of the network.
Secondary Functions:
- Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
- Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
- Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
- Perform other duties and responsibilities as assigned by the IT Service Manager.
Job Qualifications
Education/Certifications:
- Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
Skills and Qualifications:
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong interest in information security principles, practices, and technologies.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
- Ability to work independently and collaboratively in a team-oriented environment.
- Eagerness to learn, adaptability, and an initiative-taking attitude towards problem-solving.
- This internship position is part-time and is expected to last three months. The schedule can be flexible based on the intern's availability and academic requirements.
Physical Requirements: N/A
About
At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.
Skills Required
- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong interest in information security principles, practices, and technologies.
- Familiarity with TCP/IP, DNS, DHCP, VLANs, and routing.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Eagerness to learn, adaptability, and initiative-taking problem-solving attitude.
- Availability for a flexible, part-time, three-month internship.
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The Company
What We Do
Group O is an end-to-end business process outsourcing provider specializing in innovative, technologically driven marketing, supply chain, and packaging solutions. The Marketing Division specializes in loyalty and reward program management utilizing O-vations™ Loyalty and Reward platform, Omni-channel customer care and sales centers, as well as program analytics and supportive creative services. The Supply Chain division is committed to giving clients a competitive edge through comprehensive solutions. Services include kitting and sub-assembly, forward and reverse logistics, device management, spend management and order and inventory management solutions. The Packaging Division is dedicated to keeping client packaging operations running efficiently by procuring and distributing packaging materials, maintaining equipment, and optimizing packaging materials utilizing Smart Audit™ Analysis. Headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees. To learn more, visit www.GroupO.com.
