IT Intern

Duties & Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with new employee onboarding, including account setup, equipment preparation, and system access.
• Follow organizational security, privacy, and HIPAA requirements when handling systems or information.
• Support employee offboarding by collecting equipment and assisting with account and access termination.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Perform basic troubleshooting for printers, applications, internet connectivity, and peripherals.
• Maintain accurate IT inventory and equipment records.
• Assist with software installations, updates, and system maintenance.
• Help monitor and maintain endpoint security and IT systems.
• Escalate complex technical or security issues to senior IT staff.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with cybersecurity awareness initiatives and other IT projects.
• Perform other IT-related duties as assigned.

Required Skills/Abilities:

• Customer service orientation.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team.
• Adaptability and willingness to adjust to changing priorities.
• Strong security awareness and commitment to following security procedures.
• Ability to work independently while knowing when to seek assistance or escalate an issue.
• Ability to maintain confidentiality and follow organizational security and privacy policies.
• Willingness to learn and develop new skills.

Education and Experience:

• Must be currently enrolled in or recently graduated from an IT, Computer Science, Cybersecurity, Information Systems, or related program.
• Previous IT helpdesk, technical support, or internship experience preferred, but not required.
• Basic understanding of Windows operating systems and computer hardware.
• Basic knowledge of networking concepts such as IP addresses, Wi-Fi, DNS, and connectivity troubleshooting.

Preferred Qualifications

• Familiarity with Active Directory or Entra ID.
• Experience supporting Windows computers or Microsoft 365.
• Basic knowledge of cybersecurity concepts and endpoint protection.
• Experience with ticketing or help-desk systems.
• CompTIA A+, Network+, Security+, or similar coursework/certification.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Ability to frequently use a keyboard, mouse, and other computer equipment.
• Ability to lift and move IT equipment such as laptops, desktop computers, and monitors, when necessary.
• Ability to safely navigate various areas of the facility when providing IT support.