PROCON is an award-winning architectural and construction management firm with a rich history since 1935. As the largest design and commercial construction company in New Hampshire, we specialize in fully integrated design and construction management services for various sectors, including hospitality, multi-family residential, senior living, commercial/corporate, industrial, athletic, educational, and manufacturing projects throughout the Northeast. At PROCON, we pride ourselves on our unwavering commitment to professionalism in customer service and quality in every aspect of our work. With experience and industry expertise we have built lasting client relationships and consistently deliver hundreds of millions of dollars in design and construction volume annually on time and on budget.
Job DescriptionPROCON is seeking a motivated and curious IT Intern to join our Information Technology team. This role is designed for individuals beginning their IT careers who are eager to gain hands-on experience in a collaborative, fast-paced professional environment.
Working closely with experienced IT staff, the IT Intern will support day-to-day technical operations while developing foundational skills in troubleshooting, system maintenance, and customer service. This role provides exposure to desktop support, hardware deployment, IT security practices, and technology projects across the organization.
Responsibilities
- Assist in responding to help desk tickets and basic technical support requests.
- Troubleshoot hardware, software, and connectivity issues under supervision.
- Provide support for desktops, laptops, printers, and mobile devices.
- Set up and configure new user workstations and equipment.
- Deliver friendly, professional customer service to employees across departments.
- Assist with installation and configuration of computers and peripheral devices.
- Support software installations, updates, and routine system checks.
- Maintain inventory of IT equipment and supplies.
- Participate in hardware refreshes, system upgrades, and technology rollouts.
- Assist with documentation of IT processes and troubleshooting steps.
- Follow company IT security policies and assist with patching and antivirus monitoring.
- Escalate complex or unfamiliar issues appropriately.
- Demonstrate a strong willingness to learn new technologies and apply feedback.
- Maintain professionalism, confidentiality, and integrity in all tasks
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field (or equivalent technical training)
- Basic understanding of computer hardware, operating systems, and Microsoft Office applications
- Strong interest in developing technical and troubleshooting skills.
- Good communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to follow instructions and work both independently and as part of a team.
- Positive attitude and strong willingness to learn.
- Familiarity with Windows operating systems (preferred)
- Exposure to basic troubleshooting or networking concepts (preferred)
- Progress toward or interest in IT certifications (preferred)
- Previous customer service experience (preferred)
- High integrity with sound ethical judgment
- Takes ownership and follows through on responsibilities.
- Positive, solution-oriented mindset with a resilient attitude
- Works well in team environments with strong communication skills
- Open to innovation and continuous improvement
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field (or equivalent technical training)
- Basic understanding of computer hardware and operating systems
- Familiarity with Microsoft Office applications
- Good communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to follow instructions and work independently and as part of a team
- Positive attitude and strong willingness to learn
- High integrity with sound ethical judgment
- Familiarity with Windows operating systems
- Exposure to basic troubleshooting or networking concepts
- Progress toward or interest in IT certifications
- Previous customer service experience
What We Do
PROCON is an award-winning architectural and construction management firm. What makes us unique is a fully-integrated architecture, engineering, and construction management team under one roof. Together, we make sure that from the office to the jobsite, your experience is optimized from beginning to end. Our partners trust us to deliver exceptional projects on time, every time, and within budget. Over 95% of our work is repeat business from happy clients. For you, that means one company, one contract, one source, and peace of mind. Our robust portfolio features numerous projects in multiple market sectors throughout the Northeast. Our core values are built on innovation, integrity, taking ownership, a positive attitude and a steadfast commitment to our client’s success. We are dedicated to delivering exceptional projects as if they were our own. Our company’s one-stop-shopping approach to design, engineering and construction services means that at PROCON, every solution is just down the hall.
