Let’s be #BrilliantTogether
Desktop Technical Services Intern
POSITION OVERVIEW
The Desktop Technical Services Intern is a contributor to ISS’s global customer support organization. The position is a component to delivering high quality services to our internal client and joins our IT team providing in-house technical PC hardware and software support. A successful Technical Services team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner with in person interactions, on the phone, through chat vehicles, and remote connections. Solid technical expertise, willingness to learn and excellent customer care skills are essential for this role.
KEY RESPONSIBILITIES
- Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.
- Hands on experience building, configuring, and supporting PCs and laptops as well as loading software, and conducting audits for unlicensed software.
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Independently install, configure and support ongoing usability of desktop computers, peripheral equipment and software.
- Experience installing software, patches, updates on Desktops, Laptops, and Servers.
- Experience troubleshooting basic network, software, and printing problems.
- Excellent communicator with business users, team members and Service desk team members regarding status of activities.
- Accept user calls, submitted tickets, manages work queue, and responds to work queues for the majority of the work day.
- Tracks and maintains hardware inventory including need to dispose or procure new hardware.
- Works with procurement staff to purchase hardware and software.
- A+ Certification, a plus
- Maintain ongoing communication with customers, keeping them up-to-date with the progress of their tickets. Serve as a liaison between other support teams and the customer as required.
- Other duties as assigned.
Desired Experience and Qualification:
- Experience in building, installing, configuring PCs.
- Knowledge of structured Service Desk functions and operation under ITIL framework
- Excellent written and verbal communication skills, telephone manner and a friendly disposition.
- Show initiative when attempting to resolve incidents and requests to provide the best service possible.
- Ability to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
- Able to remain calm and focused in a highly pressurized and time orientated environment
- Ability to coordinate & prioritize effectively & efficiently
- A+ certification
- Candidate MUST BE ENROLLED in Internship Practicum
- NOTE: Voluntary internship applications are NOT ACCEPTED at this time.
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Skills Required
- Candidate must be enrolled in Internship Practicum
- Experience building, installing, and configuring PCs and laptops
- Experience troubleshooting hardware, network, software, and printing problems
- Knowledge of structured Service Desk functions and ITIL framework
- Excellent written and verbal communication skills and customer service orientation
- Ability to coordinate, prioritize, learn quickly, and remain calm under pressure
- A+ Certification
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
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Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
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Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
