The Role
Provide day-to-day PC and LAN technical support, assist with user account setup and password issues, troubleshoot hardware/software/network problems, maintain and update systems, communicate updates to IT team, and participate in process improvement projects.
Summary Generated by Built In
About our Client:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses worldwide with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Job Summary:
As an IT Desktop Support Intern, you are to provide day-to-day PC/LAN technical support for network infrastructure and internal desktop systems (software and hardware) of the company.
Responsibilities:
- Help monitor and maintain computer systems and networks.
- Support new users with account setup, password issues, and basic computer orientation.
- Assist in troubleshooting computer and network problems.
- Contribute to the maintenance and updating of computer systems.
- Help diagnose computer hardware, software, and network issues.
- Assist with routine work deliverables and requests.
- Communicate effectively with technical and non-technical staff.
- Provide regular updates to the IT team.
- Participate in Project of Process Improvement.
Requirements
- Currently pursuing a Bachelor's/College Degree in Computer Science/Information Technology or a related field.
- Good written and verbal communication skills.
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with common software applications (e.g., Microsoft Office Suite).
- A willingness to learn and a positive attitude.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Good English communication skills, both written and verbal
Must have (OJT):
- Memorandum of Agreement to be signed by both parties
- Minimum of 400 OJT hours
- In-Office
- Must be willing to work in Makati City, 8 AM - 5 PM Manila time Monday to Friday, with minimal coverage during holidays and weekends.
Benefits
WHAT WE OFFER:
✔ Great Place to Work-Certified Company
✔ Holistic employee experience
✔ Monthly engagement activities
✔ Career advancement opportunities
Skills Required
- Currently pursuing a Bachelor's/College degree in Computer Science, Information Technology, or related field
- Minimum of 400 OJT hours and Memorandum of Agreement signed
- In-office availability in Makati City, 8 AM - 5 PM Manila time, Monday to Friday (minimal holiday/weekend coverage)
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with common software applications (Microsoft Office Suite)
- Good written and verbal English communication skills
- Good written and verbal communication skills (general)
- Ability to troubleshoot computer and network issues
- Willingness to learn and a positive attitude
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
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The Company
What We Do
Booth & Partners is a leading outsourcing and offshoring consulting firm that helps over 150 clients worldwide solve their talent and workspace challenges by specializing in building remote teams for startups and scaling businesses.
