Description
Job Title: Information Technology Student Intern
Department: Education ACTIV (WDE)
Reports To: WDE Project Manager
FLSA Status: Non-Exempt
General Statement of Duties:
The Workforce Development and Education division manages a student internship program within Focus: HOPE. This program provides Information Technology graduates with the opportunity to put theory into practice with real-world experience, working with Focus: HOPE’s Workforce Development and Education and Information Systems technical support department. The interns provide general IT support for Focus: HOPE colleagues.
Major Duties and Responsibilities:
- Provide technical assistance to staff and customers on hardware and software-related issues.
- Provide quality, efficient, and professional customer service and technical support.
- Install, configure, and troubleshoot computer systems, hardware, and software.
- Track and respond to help requests using the Focus: HOPE help desk ticketing system.
- Follow established procedures and processes for computer maintenance.
- Research and recommend solutions for technical problems.
- Perform other duties as assigned by the WDE Project Manager.
Supervision Received:
Perform duties under the supervision of the WDE Project Manager
Requirements
Skills and Abilities:
- Strong commitment to civil and human rights
- Strong desire to assist and support learning and personal growth of students and colleagues
- Ability to communicate with people from a diverse set of social backgrounds
- High level of maturity and accountability
- High level of analytical ability.
- Ability to work and prosper in a flexible, agile environment
Internship Length : 6 months
Vanguard Grant End Date: 9/30/2027
Education, Training and Skills:
- High School Diploma or GED Required
- Must be a recent graduate of Focus: HOPE’s Information Technologies Center
- Current A+ or other CompTIA certification is required
- Knowledge and experience in deployment and support of PC-based hardware
- Ability to manage deployment of desktop images and installation of software
- Ability to diagnose and resolve computer desktop problems
- Demonstrate ability to prioritize and manage several projects, initiatives, and service requests
Focus: HOPE is an equal opportunity employer. Focus: HOPE does not discriminate in its hiring, promotion, transfer, discipline, or termination practices against any employee based on race, gender, religion, national origin, age, height, weight, marital status, veteran status, or handicap or disability unrelated to an employee’s ability to perform his or her job. As a part of this commitment, Focus: HOPE will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodations are needed, please email [email protected] describing the accommodation(s).
Skills Required
- High School Diploma or GED
- Recent graduate of Focus: HOPE's Information Technologies Center
- Current A+ or other CompTIA certification
- Knowledge and experience in deployment and support of PC-based hardware
- Ability to manage deployment of desktop images and installation of software
- Ability to diagnose and resolve computer desktop problems
- Demonstrated ability to prioritize and manage several projects, initiatives, and service requests
- Strong commitment to civil and human rights
- Strong desire to assist and support learning and personal growth of students and colleagues
- Ability to communicate with people from a diverse set of social backgrounds
- High level of maturity and accountability
- High level of analytical ability
- Ability to work and prosper in a flexible, agile environment
What We Do
Focus: HOPE is a Detroit-based, non-denominational, non-profit organization dedicated to overcoming racism, poverty, and injustice. Through practical and strategic action, it provides education, job training in fields such as advanced manufacturing and information technology, and early learning programs to empower residents and help them achieve their full potential in the metropolitan community.
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