Company Description
NBCUniversal, a Comcast Corporation, and is one of the world's leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience.
For almost a century, Universal has been known for its diverse slate of films, including classic such as Jaws, the Jurassic Park series, Mamma Mia, Fast and Furious and Bourne.
Universal Pictures International (UPI) owns and operates direct theatrical marketing and distribution of feature films in many locations around the globe including Austria, Australia, New Zealand, France, Germany, Italy, Korea, Mexico, Netherlands, Russia, Spain, Switzerland and UK & Eire. In other territories UPI market and distribute movies through its JV offices, as well as in select territories, licensees who are contracted to distribute on UPl's behalf as well as production operations, a leading television stations group, and world-renowned theme parks.
This part time role requires a 9-month commitment, as this program is from March 2025 - Dec 2025
To be eligible for this internship, you MUST be studying for the duration of the internship
You must also include a cover letter stating why you would like to work for NBCUniversal, and what you feel you can bring to the company. This is part of the application process.
Job Description
The IT Operations Intern will play a key role in supporting the TechEx team's daily operations, focusing on maintaining and enhancing the efficiency of technical processes and project activities across both the Sydney office and the broader teams in Australia and Singapore. The intern will gain valuable hands-on experience in technical support, asset management, and workflow automation, with opportunities to contribute to team projects and IT initiatives on a regional l
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- Shadow the TechEx Team: Work alongside the TechEx team to gain firsthand experience in troubleshooting and resolving technical issues, learning best practices in customer service and problem-solving.
- AV Equipment Setup: Assist in setting up and testing audiovisual (AV) equipment in meeting rooms and event spaces. Ensure that all devices are properly configured and functioning ahead of any scheduled meetings or presentations.
- Issue Resolution: Actively engage with the team to address technical challenges as they arise, contributing to quick resolutions and documenting solutions for future reference.
- Regular Inspections: Conduct routine checks of the six meeting rooms in the Sydney office to verify that all AV equipment, cables, TVs, and other technical assets are in good working order.
- Reporting and Troubleshooting: Document any issues encountered during inspections and coordinate with relevant team members to ensure timely repairs or replacements.
- Optimization: Recommend improvements or upgrades to the meeting room setups to enhance functionality and user experience.
- Workflow Development: Collaborate with the team to design, develop, and refine automated workflows using Power Automate, enhancing efficiency in day-to-day operations.
- Documentation and Guides: Create and update comprehensive guides and documentation to help team members understand and utilize automated workflows effectively.
- Team Communication: Keep the entire team informed about updates and changes to workflows, ensuring smooth adoption and integration of new processes.Team Project Activities
- Project Support: Participate in the planning, coordination, and execution of team projects, providing administrative and logistical support to ensure milestones are met on time.
- Documentation Management: Create and manage project-related documents, including project scopes, timelines, progress reports, and meeting minutes.
- Task Coordination: Work closely with project leaders to track action items, follow up on task assignments, and facilitate communication between team members.
- Asset Lifecycle Management: Oversee the entire lifecycle of IT assets, from deployment to disposal, ensuring accurate records are maintained at all stages.
- Inventory Audits: Conduct regular audits of asset inventory, comparing physical stock against records in ServiceNow to identify discrepancies or missing items.
- Device Wiping and Tracking: Assist in securely wiping devices returned from users, ensuring they are clean and ready for re-deployment or disposal. Maintain detailed records of asset status and location.
- Faulty Asset Review: Regularly review and assess the condition of assets in stock, especially those marked as faulty, and communicate findings to the team to decide on repair or replacement actions.
- Ticket Management: Track and manage tickets related to asset allocation, maintenance, and support requests, ensuring timely resolution and follow-up.
Qualifications
- Pursuing a Degree: Currently enrolled in a degree program related to Information Technology, Computer Science, or a similar field.
- Technical Aptitude: Basic understanding of IT concepts and a strong desire to learn about technical support and IT operations.
- Communication Skills: Excellent verbal and written communication skills, with the ability to document technical processes clearly.
- Team Player: Ability to work collaboratively with a diverse team, contributing to group efforts and supporting shared goals.
- Attention to Detail: Strong focus on accuracy, especially when handling technical documentation and tracking assets.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
Top Skills
What the Team is Saying
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What We Do
From film, television, news, theme parks, interactive media, and streaming, our people are at the center of it all. Here, we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution, imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry.
Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film, television and streaming brands.
Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data, building AI to help enable solutions to optimize every aspect of our content eco-system.
Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure, elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers, consumers and businesses that consume and love NBCUniversal’s content. And while you design, build and architect your career, we have the culture to make sure you’re supported.
Here you can work and still live your best life!
We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact, here you can.
Why Work With Us
For us, it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating, always solving and always ahead of competition.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
