IT Infrastructure

Summary: Install, configure, maintain, upgrade, and support systems, networks, and software while performing the below duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Develop plans, schedules, and requirements for deploying systems. 
• Must be able to design and develop custom programs to aid in systems management.
• Monitor, maintain, and execute automation processes and procedures.
• Manage the equipment that handles switching, routing, and in some cases perimeter devices (firewalls).
• Ensure all the IT systems that support the business function efficiently.
• Support and develop specific platforms and concentrate on unifying communications, messaging, and identity toward a seamless user experience.
• Provide high quality, responsive and consistent resolutions to IT incidents.
• Improved system efficiency.
• Support and maintenance of server infrastructure.
• Technical de-bugging
• Dealing with email security, archiving and cleansing services.
• Maintaining knowledge of current and future information security threats and challenges.
• Work closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support.
• Testing, imaging and deployment of new mobile devices.
• Provide expertise and support in security engineering, incident response and risk management.
• Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
• Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
• Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high degree of understanding and usage of all primary Microsoft Office products, including Outlook, Word, and Excel.
• Understanding of network infrastructure. 
• Intermediate to advanced knowledge of Microsoft Windows desktop operating systems.

EDUCATION and/or EXPERIENCE 

• B.A. degree in Software Engineering, Computer Science, or related field

LANGUAGE SKILLS 

• Ability to read, analyze, and interpret general business reports. 
• Excellent written and verbal communication skills with the ability to perform professional business correspondence, and procedure manuals. 
• Good presentation skills to effectively present information and respond to questions from groups of managers, clients, and customers.  

MATHEMATICAL SKILLS 

• Some college mathematical skills required. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Logical thought processes and common sense 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or design form. 
• Ability to deal with complex problems involving several concrete variables in standardized situations.

TRAVEL 

• Must be able to travel locally between sites.
• Minimal (5-10%) other travel required.
• Must be available for overnight travel by land and/or air, with proper notice (no immediate notice).
• Passport required for international travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk and hear. The employee is regularly required to reach with hands and arms and climb or balance. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.