We are Neumann Kaffee Gruppe. And we love coffee.
For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.
For our group company, NKG Commercial Services Company Limited, we are looking for an IT Infrastructure Specialist (f/m/d).
The position will be based in Ho Chi Minh City (An Khanh Ward) and reports directly to IT Infrastructure Team Lead.
Your responsibilities
- Ensure Company users’ systems operate smoothly and in line with regulations.
- Identify, diagnose, and solve problems with the requirements of users of personal computers, computer software and hardware, Internet, and network access issues.
- Manage, operate & support the operation of control systems (CCTVs, alarms system, switchboards, ...).
- Perform maintenance, installation, and troubleshooting for computers, networks, and IT infrastructure.
- Provide end‑user support for the installation and configuration of computer hardware, software, and peripherals.
- Monitor and coordinate timely repair, warranty services, and maintenance of PC equipment with third‑party vendors (Vendor Management).
- Installation, configuration, operation and further development of the group-wide server landscape
- Assist in conducting vulnerability scans, applying patches and supporting security audits.
- Regional Daily IT support for users
- IT infrastructure testing before upgrades and migration
- Creation and maintenance of systems documentation
- Participation in group wide projects for the Asia Pacific zone
- Other tasks are assigned by superiors.
Your profile
- ENGLISH (TOEIC or IELTS certificate is plus): English is a must, or any Asian language would be an asset
- Education: Bachelor’s degree (or diploma/certificate)
- Major: Computer Science, IT, or related field
- Certificate: CCNA, MCSA is plus.
- Knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals
- Knowledge of firewall and network utilization (FortiGate, Meraki, Cisco, Aruba, UniFi …)
- System management (Windows server, Office 365..)
- Virtualization system (VMware vSphere/vCenter, Hyper-V, Microsoft Cloud Azure)
- Antivirus & Endpoint system (Symantec, Sentinel One, Acronis..)
- Telephone System (Avaya, Grand Stream..)
- Minimum 02 years of relevant work experience is required
- Strong problem-solving skills with attention to detail.
- Ability to work collaboratively in a distributed team environment
- Independent and communication skills for supporting
- Adaptability and flexibility
- Willingness to travel (within the region)
Our staff appreciates
- International: Working in an international atmosphere in a growing and progressive company
- Benefits: An attractive salary with extra benefits (13th salary, 14 days of annual leave, 24 hours Accident Insurance, Health care insurance after 01 year of employment)
- Flexibility: Flexible working hours including a mobile work option
Have we sparked your interest?
We are pleased to receive your application documents.
Please get in touch with your first point of contact:
Nguyen Trinh (Nguyễn Trinh)Skills Required
- English proficiency for workplace communication
- TOEIC or IELTS certificate
- Bachelor's degree in Computer Science, IT, or related field
- CCNA or MCSA certification
- Minimum 2 years of relevant IT infrastructure work experience
- Knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals
- Experience with firewalls and network equipment (FortiGate, Meraki, Cisco, Aruba, UniFi)
- System management experience (Windows Server, Office 365)
- Virtualization experience (VMware vSphere/vCenter, Hyper-V) and Microsoft Cloud Azure knowledge
- Experience with antivirus and endpoint solutions (Symantec, SentinelOne, Acronis)
- Experience with telephone systems (Avaya, Grandstream)
- Knowledge/operation of control systems (CCTV, alarm systems, switchboards)
- Vendor management and coordinating repairs/warranties
- Strong problem-solving, communication, independent work and teamwork skills
- Willingness to travel within the region
What We Do
Neumann Kaffee Gruppe (NKG) is a global green-coffee service group operating across the entire coffee supply chain. With over 3,300 employees in 28 countries, NKG provides sourcing, export and milling services, works directly with farmers and origin partners, and supplies green coffee to international roasters and brands.
