Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Job Summary
Do you thrive on solving complex problems, staying cool under pressure, and keeping IT systems running like a well-oiled machine? We're looking for a tenacious, detail-driven IT Infrastructure Specialist I to support the core of our tech operations. From configuring devices and supporting end users to managing documentation and system performance, you'll be essential to our day-to-day success. If you're fluent in tools like Excel and ERP systems such as Oracle, and excited about leveraging AI to drive smarter IT solutions—we want to hear from you!
What you will do
Implements, supports, and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring, and maintenance.
Works closely with end users to provide reliable client computing services, technical guidance, and informal training.
Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
Evaluates requests for new and changes to existing computer workstation hardware against business needs and makes appropriate recommendations.
Monitors, coordinates, and completes move, add, change requests for desktop computing technologies.
Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity, and related issues.
Participates in a 24/7 on-call rotation.
Identifies, plans, and implements system process improvements and efficiencies.
Plans and implements hardware upgrades and anticipates problems resulting from changes and prepares contingency plans.
Monitors and maintains hardware inventory.
Voices customer requirements into tasks and user stories using Agile tools.
Communicates with peers such that user tasks and user stories are clearly understood by all stakeholders.
Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Associate Degree Emphasis in information technology or related area Preferred
Required Experience
2 years of experience in progressively responsible PC support in a networked environment
Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution
Knowledge, Skills, and Abilities
Demonstrated understanding of software distribution concepts.
Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
Demonstrated effective interpersonal, verbal, and written communication skills.
Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
Ability to work in a diverse work environment.
Key Skills
Cloud Architectures • Configuration Management • Data Storage • Database Storage • DevOps • Disaster Recovery • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
$58,000-$75,000This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].
Similar Jobs
What We Do
Alliant Energy Corporation (NASDAQ: LNT) is an energy holding company with more than 4,000 employees. Our top priority is providing nearly 953,000 homes, farms, and businesses in Iowa and Wisconsin with safe, reliable energy and power in a variety of sustainable forms. Honored in Newsweek’s 2021 list of America’s Most Responsible Companies.
Our corporate headquarters are located in Madison, Wisconsin. Additional general offices are located in Cedar Rapids and Dubuque, Iowa. We provide inclusive work environments, and are proud to be an Equal Opportunity Employer. We recognize and respect diversity. We appreciate the differences and perspectives a diverse culture brings to the work environment, the company and our customers.
Alliant Energy is a responsible corporate citizen. We are careful stewards of the environment, we support the communities in which we do business and we aggressively pursue emerging technology and safe, sustainable methods of energy production.
