Job Description: IT Infrastructure SME (L2 /
Subject Matter Expert)
Work/Job Location: Work from
Office – Perungudi, Chennai Tamil Nadu | Reliably commute or planning to
relocate before starting work (Required)
Candidate Profile: Smart,
Energetic, Responsible, should be fluent in English, Presentable, Management
Skills, Dedicated, and with a clear employment background.
Qualification: Computer Science/Technology
Graduates
Shift: Rotational
Shift
Certification : CCNA and networking certifications
Responsibilities:
Infrastructure Management
- Manage Windows and Linux servers,
including administration, patching, performance monitoring, and service
availability.
- Manage Active Directory, Group
Policies, DNS, DHCP, VPN, and related infrastructure services.
- Support network troubleshooting
and coordinate with ISPs and infrastructure vendors.
Security Management
- Manage endpoint security,
antivirus, EDR, DLP, MDM, email security, and security monitoring
solutions.
- Review security alerts,
investigate incidents, and coordinate remediation activities.
- Implement security hardening,
vulnerability management, and patch compliance programs.
Compliance & Governance
- Implement and maintain Information
Security Management System (ISMS) controls aligned with ISO 27001:2022 and
HIPAA Security Rule requirements.
- Develop and maintain IT security
policies, standards, SOPs, and operational procedures.
- Support risk assessments,
compliance reviews, audits, and corrective action tracking.
- Manage IT-related compliance
awareness programs and phishing simulations.
Backup, BCP & DR
- Manage backup operations, recovery
testing, and restoration activities.
- Develop, maintain, and
periodically test Business Continuity and Disaster Recovery procedures.
- Ensure backup compliance and
recovery readiness.
Incident & Problem Management
- Handle L2/L3 escalations from
Front Desk Engineers.
- Perform root cause analysis (RCA)
for recurring incidents and critical outages.
- Lead major incident management and
service restoration efforts.
Vendor & Project Coordination
- Coordinate with OEMs, ISPs,
software vendors, and third-party service providers.
- Evaluate and recommend technology
improvements, upgrades, and security enhancements.
- Support implementation of new IT
infrastructure and security initiatives.
Reporting & Governance
- Review SLA performance and service
metrics.
- Prepare monthly operational,
security, compliance, and management reports.
Skills Required
- Bachelor's degree in Computer Science or Technology
- CCNA and networking certifications
- Fluent English and presentable with clear employment background
- Work on rotational shifts (must be willing)
- Work from office in Perungudi, Chennai (relocate/commute required)
- Windows and Linux server administration, patching, performance monitoring
- Active Directory, Group Policy management, DNS, DHCP, VPN administration
- Network troubleshooting and coordination with ISPs/infrastructure vendors
- Endpoint security management: Antivirus, EDR, DLP, MDM, email security, security monitoring
- Security hardening, vulnerability management, patch compliance programs
- Implement and maintain ISMS controls aligned to ISO 27001:2022 and HIPAA Security Rule
- Backup operations, recovery testing, BCP and DR procedure development and testing
- Handle L2/L3 escalations, lead major incident management and perform RCA
- Coordinate with OEMs, software vendors, third-party providers and support infrastructure projects
- Prepare monthly operational, security, compliance, and management reports; review SLA metrics
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. 𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢
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