IT Infrastructure Intern

Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.  

The IT Infrastructure Intern is an entry level position designed to provide professional experience. This position includes monitoring, design, specification and maintenance of application hosting environments utilized by the organization. An IT Infrastructure Intern will have a primary focus to receive instruction and mentoring by experienced technical advisors to perform duties related to networking, system administration of hardware and operating systems, and technical processes. 

DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.  

• System administration & support including cloud solutions AWS, Cisco Meraki and Office 365 

• Remote office provisioning & connectivity support including LAN/WLAN/WAN 

• Provide second level support for incident escalations   

• Monitor assigned incidents to ensure adequate and timely resolution in accordance to service levels 

• Actively participate in daily group stand up meetings 

• Make recommendations to improve process efficiency and effectiveness  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SKILLS REQUIRED 

• Experience with Windows Operating systems 

• Minimal familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications, cloud and mobile devices.   

• Effective communication skills – Verbal & Written 

• Demonstrated Active Listening ability 

• Ability to lead a task or objective  

• Ability to work in team setting 

• Ability to work under pressure  

• Requires the ability to be accountable for task completion without direct supervision 

EDUCATION & EXPERIENCE 

• Pursuing a 2-year or 4-year college degree in Computer Science, Information Technology, or a related field 

• Sophomore, Junior, or Senior standing 

Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date). 

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM! 

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.