IT Infrastructure Intern (L1 Support) (remote-only opportunity)

Posted 10 Days Ago
Be an Early Applicant
5 Locations
In-Office or Remote
Internship
Software
The Role
As an IT Infrastructure Intern, you will address L1 tickets, automate tasks, support internal teams, and learn SRE fundamentals.
Summary Generated by Built In

Build your operational muscle, ship real improvements, and learn how modern infrastructure actually runs.

This isn’t a “reset passwords all day” internship. You’ll be the first line for CloudLinux’s internal infrastructure, working from clear runbooks, fixing real problems, and automating away toil—with a mentor and a team that expects you to ship meaningful work. We’re looking for people who enjoy tinkering with Linux + Networks + VMs & Containers + Clouds, automating away toil, and applying product thinking and empathy toward users. If that’s not you, this role won’t be a good fit.

Key responsibilities:

  • Triage and resolve L1 tickets using runbooks; escalate clearly when needed.
  • Handle SSO/access, VPN, DNS/domain, light Atlassian admin, and basic provisioning.
  • Automate repetitive work with Bash/Python/Terraform/Ansible; keep docs and runbooks sharp.
  • Support internal teams like customers—focus on quality, speed, and reducing friction.
  • Learn SRE fundamentals hands-on: reliability, performance, capacity, and automation.

Requirements

Must-have skills:

  • Basic grasp of software, networking, and cybersecurity.
  • Strong problem-solving skills, curiosity, and passion for innovation.
  • Desire to learn continuously and read broadly.
  • Confident Linux user (terminal, logs, ping/traceroute/dig).
  • Bash, basic Python, Git.
  • Clear English and attention to detail.
  • Studying or recently graduated in CS/IT (or equivalent experience).

Nice-to-have skills:

  • SRE basics, Atlassian admin, DNS/TLS/VPN, CI/CD, monitoring, clouds, containers, IaC.

Benefits
  • Work on real project tasks in an Agile team
  • A strong focus on professional development with opportunities for learning and growth:
    • Interesting and challenging projects,
    • Mentor and other knowledge-exchange programs, 
  • Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide;
  • 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance;
  • Compensation for private medical insurance;
  • Co-working and gym/sports reimbursement;
  • The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.

By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (https://cloudlinux.com/candidate-privacy-notice), which provides detailed information on how we maintain and handle your data.

Top Skills

Ansible
Atlassian
Bash
Ci/Cd
Clouds
Containers
Dns
Linux
Networking
Python
Terraform
Vms
Vpn
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The Company
HQ: Palo Alto, CA
174 Employees
Year Founded: 2009

What We Do

CloudLinux is the only commercially supported operating system (OS) optimized for hosting service providers who manage a significant level of shared hosting accounts and for datacenters who sell servers to enterprise and SMB customers.

Using technology that delivers increased server stability and higher density, CloudLinux delivers advanced resource management, better security and performance optimizations specifically targeted to a multi-tenant hosting environment.

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