Job Description:
The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links.
Responsibilities
Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting.
Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software.
Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues
with N4 TOS software and infrastructure environment.
Review and administer customer hardware/cloud setups and configurations.
Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs).
Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7.
Requirements
Min 3 years of experience
Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture.
Deep technical knowledge of current network hardware, protocols, and internet standards.
Strong understanding of underlying operating systems and their configurations.
Good understanding of database technologies, including scaling, redundancy, and backup.
Experience with network capacity planning, network security principles, and best practices.
Ability to conduct research into networking issues and products as required.
Excellent hardware troubleshooting experience.
Expertise/qualification in:
Load balancers
Clustering
Tomcat
Oracle 11g or 11g RAC, SQL, and MySQL databases
Red Hat Linux 5
RAID
Microsoft Server 2008
ActiveMQ
Microsoft SQL-Server 2012
JMS
Firewalls .
Knowledge, Skills, and Abilities
Experience in the maritime or logistics industry is a significant plus.
Familiarity with Navis TOS is a big advantage.
Experience working in distributed virtual teams.
Demonstrates a positive attitude and strong work ethic.
Meticulous organizational and multitasking skills.
Excellent customer service and follow-up skills.
Ability to work well with others and follow instructions.
Multilingual capabilities are a plus.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Kaleris is a leading provider of cloud-based supply chain execution and visibility technology solutions. Many of the world's largest brands rely on Kaleris to provide mission-critical technology for yard management, transportation management, maintenance and repair operations, terminal operating systems, and ocean carrier and vessel solutions. By consolidating supply chain execution software assets across major nodes and modes, we address the dark spots and data gaps that cause friction and inefficiency in the global supply chain.
